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DJI Assistant Blocked In Windows 10 (Unknown Publisher)
2444 26 3-13 04:07
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Dingoz
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Australia
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Windows 10 blocks the installation of DJI assistant (at least from v2.02 up). Error is the software is from an unknown publisher and blocked for safety. It appears the certifificate is not valid or registered or something like that. Only software out of many that is blocked for me (so it is not my pc or anything on my end). I have seen a few other posts recently claiming the same. Found some common suggestions to turn off some security settings but that does not change anything. Only thing left to try is to completely turn off UAC but really this should not be required in order to install legitimate software.


What is going on DJI?

3-13 04:07
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Anokadrone
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Just click through it.  Accept certificate.  Then it will run the install
The UAC (User account Control) is a different setting.  Has to do with allowing apps to make changes to your computer without you knowing or approving.  Any software install can and should tweak the UAS.  Thats what its there for.  Just say yes.
3-13 09:15
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DJI Gamora
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We're deeply sorry for the Inconvenience. This been already escalated to our developer and they're working on it and Optimizing the software. As of the time being, you may use an older version of Windows 7/8 or Mac. Keep in touch. Thank you for your consideration.
3-13 09:38
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Dingoz
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DJI Gamora Posted at 3-13 09:38
We're deeply sorry for the Inconvenience. This been already escalated to our developer and they're working on it and Optimizing the software. As of the time being, you may use an older version of Windows 7/8 or Mac. Keep in touch. Thank you for your consideration.

Thanks for the reply... I will have to wait for DJI to rectify their revoked certficate authorisations (as it appears is the case) as I do not keep multiple random computers and/or operating systems lying around to use just in case some software app has not obtained or maintained the proper certificates.
3-13 14:41
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DJI Gamora
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Dingoz Posted at 3-13 14:41
Thanks for the reply... I will have to wait for DJI to rectify their revoked certficate authorisations (as it appears is the case) as I do not keep multiple random computers and/or operating systems lying around to use just in case some software app has not obtained or maintained the proper certificates.

It's my pleasure. And thank you for being understanding. If you have any question or concern feel free to reach us back. Best regards!
3-13 14:48
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Bashy
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Anokadrone Posted at 3-13 09:15
Just click through it.  Accept certificate.  Then it will run the install
The UAC (User account Control) is a different setting.  Has to do with allowing apps to make changes to your computer without you knowing or approving.  Any software install can and should tweak the UAS.  Thats what its there for.  Just say yes.

You cannot click through as you normally can with a cert error, this is not your normal issues...

3-13 19:47
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Anokadrone
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Did you try to right click the executable and "run as administrator"?
Just noticed, what are all those swithches on the command line??
3-14 03:59
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MadisonAreaDroneService
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Anokadrone Posted at 3-14 03:59
Did you try to right click the executable and "run as administrator"?
Just noticed, what are all those swithches on the command line??

I am having the same issue as well.  I right clicked and selected "Run as administrator" with the exact same results as above.  Blocked for your protection.  No option to get around it.  Come on DJI, get these issues figured out BEFORE you release the software.
3-14 05:52
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MadisonAreaDroneService
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Anokadrone Posted at 3-14 03:59
Did you try to right click the executable and "run as administrator"?
Just noticed, what are all those swithches on the command line??

Has DJI still yet to sign their drivers??  If so, this is absolutely rediculous from such a large company as DJI.  For the last year or so, I've had to restart the PC with driver's disabled in order to fully use the Assistant 2, which is incredibly annoying.  

What is the workaround to get beyond this block that is currently happening?  It looks like based on the multiple very recent threads, I am not alone.  I had a working Assistant 2 this morning, but uninstalled it to reinstall a more current version and am now faced with an inoperative software problem.  I have multiple drones now waiting in cue to finish repair and get sent out.  Please respond with a fix or workaround ASAP!
3-14 06:06
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fansd92b0210
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dji is spying on users and that is why it is being blocked
3-14 14:32
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Bashy
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fansd92b0210 Posted at 3-14 14:32
dji is spying on users and that is why it is being blocked

Dont talk out of your chocolate starfish
3-14 19:44
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Bashy
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try running the program from the Elevated Command Prompt
3-14 19:58
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Deggers
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Bashy Posted at 3-14 19:58
try running the program from the Elevated Command Prompt

^^^ what he said
3-15 12:13
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FlyinLo
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I need this fixed.  My Vision sensors need to be re calibrated (today was first time I have ever received vision sensor errors).  And now I can not fix it due to this error.  You can not run this as administrator.  

DJI this error needs to be fixed ASAP!!!
3-15 16:50
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dcap
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typical dji, great job guys! do this.........open regedit hkey local machine>software>microsoft>windows>current version>policies>system goto EnableLUA and change 1 to 0 reboot and run installer

3-15 17:12
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dcap
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FlyinLo Posted at 3-15 16:50
I need this fixed.  My Vision sensors need to be re calibrated (today was first time I have ever received vision sensor errors).  And now I can not fix it due to this error.  You can not run this as administrator.  

DJI this error needs to be fixed ASAP!!!

check the fix
3-15 17:46
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Dingoz
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The fix is DJI need to obtain/renew proper certificates for the version affected. Changing a security setting to allow a bypass is not a fix (granted it is a work around). But, you need this workaround set not only for the install but also for running the app (so it is not once off just to install). Perhaps using an older version of the assitant is a better solution if they still work for the task at hand suhc a 1.15 or 1.16
3-16 00:56
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greydog15
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FlyinLo Posted at 3-15 16:50
I need this fixed.  My Vision sensors need to be re calibrated (today was first time I have ever received vision sensor errors).  And now I can not fix it due to this error.  You can not run this as administrator.  

DJI this error needs to be fixed ASAP!!!

Yep I have had the same here. Ive been flying for the last week with the same error and have noticed no problem with the drone. All the sensors seem to be fine. Can't run the assis 2 and won't till they sort out the certificate problem. You just don't know if it's a virus.
3-16 20:46
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Dannythemusicma
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Experiencing the same issue - please can we have fix asap!

/Agree with the above, workarounds are just that. This simply needs fixing at source.
3-17 00:55
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Bashy
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greydog15 Posted at 3-16 20:46
Yep I have had the same here. Ive been flying for the last week with the same error and have noticed no problem with the drone. All the sensors seem to be fine. Can't run the assis 2 and won't till they sort out the certificate problem. You just don't know if it's a virus.

we know its not a virus, it says what the issue is, its a driver certification, perhaps in DJI's haste at getting an updated version out, they over looked something in the signing process
3-17 20:18
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FlyinLo
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dcap Posted at 3-15 17:12
typical dji, great job guys! do this.........open regedit hkey local machine>software>microsoft>windows>current version>policies>system goto EnableLUA and change 1 to 0 reboot and run installer

This took care of it.  Thank you!!  
However, the calibration still will not run.  I opened up DJI Ast 2.0.6 and the Calibration button is grayed out.  Never had that happen and no idea what wold cause it.  Any ideas?  

Thanks for HKEY info.
3-20 09:53
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paul2660
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FlyinLo Posted at 3-20 09:53
This took care of it.  Thank you!!  
However, the calibration still will not run.  I opened up DJI Ast 2.0.6 and the Calibration button is grayed out.  Never had that happen and no idea what wold cause it.  Any ideas?  

https://www.dji.com/phantom-4-pro-v2/info#downloads

fix is from DJI, new version of Assistant 2 software.  Problem is on windows 10 only, as Mac version was not updated.

Paul C
3-21 17:22
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Slot Tech
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paul2660 Posted at 3-21 17:22
https://www.dji.com/phantom-4-pro-v2/info#downloads

fix is from DJI, new version of Assistant 2 software.  Problem is on windows 10 only, as Mac version was not updated.

I got mine to install on windows 10 with the new update...but it won't show current firmware on aircraft or controller.  Just says network error.. retry. My network is fine. It did update the no fly zone list tho. Anyone else having this issue??
3-22 05:28
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glazer
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Changing a security setting to allow a bypass is not a fix (granted it is a work around).
3-29 02:16
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Anokadrone
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Slot Tech Posted at 3-22 05:28
I got mine to install on windows 10 with the new update...but it won't show current firmware on aircraft or controller.  Just says network error.. retry. My network is fine. It did update the no fly zone list tho. Anyone else having this issue??

I have been tempted to try it but like the firmware upgrades, if it aint broke, dont fix it.  Mine works fine just the way it is.  
3-29 03:07
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sakshamraj96
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Anokadrone Posted at 3-13 09:15
Just click through it.  Accept certificate.  Then it will run the install
The UAC (User account Control) is a different setting.  Has to do with allowing apps to make changes to your computer without you knowing or approving.  Any software install can and should tweak the UAS.  Thats what its there for.  Just say yes.

9-26 09:29
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EduardPark
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It seems that you have problems with Windows 10, try rolling back to the latest stable version or update it forcibly, maybe it can help.
9-27 01:53
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