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dji care refresh??? what a joke
1748 8 2019-3-16
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fans159677b0
lvl.1
Flight distance : 20561 ft
United States
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so i lost my spark on a road trip at multnomah falls, caught on a tree, unrecoverable. but i have dji care refresh with one replacement left. although you gotta sent a unit to them, you'd think i'd get a deal for another right? 15% off. 15!i meant i did want to upgrade to the mavic pro 2. but what happens when i put 1200 plus bucks and god forbid the same thing happens?

that customer service is a JOKE. bye felicia, so done with dji
2019-3-16
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi there, we are so sorry for your loss, according to the policy, DJI Care Refresh will not cover loss or partial loss, appreciate your understanding. Your unsatisfaction of the final resolution we provided will be escalated to the appropriate team to double check, we will have someone to contact you soon, please wait patiently, thank you.
2019-3-16
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Renames
lvl.4
Flight distance : 445308 ft
Australia
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Dji made it pretty clear when you purchased the refresh you have to be able to recover you drone..
2019-3-17
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Renames
lvl.4
Flight distance : 445308 ft
Australia
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Accident insurance is a better way to go..

My drone is covered for loss,damage,stolen even from pilot error for 60 bucks a year .. plus a get credit to the store.. so I can upgrade or change drones if I want..

Dji have access to serial numbers.. imo they should just change the drones to require re activation every 3 months or something ... this would enable dji to replace drones under refresh if you loose your drone
2019-3-17
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S-e-ven
Captain
Flight distance : 4017717 ft
Thailand
Online

You want a new one, right? (care refresh!)
So the Spark can be in pieces
How big is that tree?
2019-3-17
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nilanjan118
First Officer
Flight distance : 636663 ft
Japan
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Sorry for your loss mate. I know you are gutted right now but that's exactly how the DJI Care Refresh works. You need to send them 3 things (may be broken also) to get the replacement.
1. Aircraft body with camera-gimbal unit
2. 2 pairs of propellers
3. 1 intelligent flight battery

Also, the replacement unit may either be brand new or a refurbished unit.
I have already got one replacement (got a brand new drone) with DJI Care Refresh and know how it works.
2019-3-17
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fans674fa595
New
United States
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Renames Posted at 3-17 06:19
Accident insurance is a better way to go..

My drone is covered for loss,damage,stolen even from pilot error for 60 bucks a year .. plus a get credit to the store.. so I can upgrade or change drones if I want..

Who is your accident coverage under?
2019-8-19
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Blanklabel
lvl.2
Flight distance : 304678 ft
United States
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nilanjan118 Posted at 3-17 18:25
Sorry for your loss mate. I know you are gutted right now but that's exactly how the DJI Care Refresh works. You need to send them 3 things (may be broken also) to get the replacement.
1. Aircraft body with camera-gimbal unit
2. 2 pairs of propellers

Can you PLEASE confirm how you managed to ensure that you did indeed get a “NEW” and NOT a Refurbished Model ?!?!? Thanks in Advance.

I will be preparing to do my first DJI Care Refresh exchange and am super ocd about my stuff. (I actually have the sticker still on the battery.) After 100 flights and xxx hours. I am going to be getting my Drone Pilot License 107 in two weeks and want to make sure I receive a “NEW” model since I am using it for professional and commercial purposes. (I mean the video/picture quality and stability/ hovering  are crucial to my businesses success.)

I am a contracting and freelance company working with Construction Companies providing live updates, Real Estate obviously, and Roofing quotes and damage appraisals. (All under one umbrella company, and I’ve already got presentations and jobs lined up. Average pay is not average, in fact it quite varies from $40/hr upwards of $100/hr in Atlanta Georgia.)  *I also do professional photography with a Sony a7iii and an array of lens to capture that one perfect shot. (Which is 80% Real Estate, but allows me to get my Drone involved and cost per unit up. The Drone is super cool, and you must be creative with your approach, lighting, time of day, and Drone maneuvering must be perfect. The camera does the heavy work here and can make or breaks a good deal. Hence, the Drone to close the deal. Must have onsite/field editing capabilities.


Again can you confirm how you ensured you were able to get a “NEW” Mavic Drone vs. a refurbished one ?

Mavic Pro 2 Stealth Mode
David  Smith
Greater Atlanta Area
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Portfolio available upon request.  
2019-12-14
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Mavic Pro Stealth Mode
lvl.2
Flight distance : 304678 ft
United States
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Renames Posted at 3-17 06:19
Accident insurance is a better way to go..

My drone is covered for loss,damage,stolen even from pilot error for 60 bucks a year .. plus a get credit to the store.. so I can upgrade or change drones if I want..

Accident Insurance ...., hmm, tell us more ?
Available in the USA ?
2019-12-17
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