DarrenT
lvl.2
United States
Offline
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My ongoing ticket, #2020638, yes, the same “network connection error” I’ve been posting about for awhile now.
The reason this is “new and exciting” is because I have exhausted all of your tech supports options:
Thank you for contacting DJI Technical Support.
Apologies for the late response.
We appreciate you sending us an email and letting us know your situation. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
With regards to your concern, actually, we have found the cause of the issue and are working on it. During this period, we are advising you to install or run DJI Assistant 2 software using a computer with Windows 7/8 or Mac. We apologize for all the trouble that you take, even the technician who you contacted with cannot fix it, we will do our best to finish it as soon as possible.
So, to boil this down, I’ve tried to connect to the Assistant 2 for the Matrice on now 4 different computer systems (2 towers, 2 laptops) consisting of 3 different operating systems (Windows 10, 8 and 7) AND I’ve even tried on 2 different high speed connections and the Assistant 2 for the Matrice still won’t connect to my Matrice 210.
It’s not the USB, I’ve ruled that out 2 ways:
1) the Assistant picks up that it’s connected to an M200 series in the initial programs startup (it just won’t connect to check the firmware)
and
2) That USB cable works on literally everything else I try it out on.
So, if there is no “fix” to this connection issue, which I can only assume is the camera and CrystalSky issues I’m having as well, how do I go about getting a full replacement?
My Matrice is barely 3 months old (the problems were reported before the 3 month mark, but have draaaaged passed it) and I have less than 5 actual flight hours with it.
I actually feel ripped off at this point, especially when my business is riding on this drone working....
Please fix it or over night me a new one.
Thank you |
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