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Tutorial: The DJI Assistant 2 Can Not Recognise The Drone.
14867 17 2019-3-19
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DJI Support
DJI team
Flight distance : 2408 ft

China
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After downloading the DJI Assistant 2 package from DJI official website, some users may find that their PC fails to install the driver, which will cause DJI Assistant  2 couldn't recognize the aircraft while aircraft is connected to PC via USB cable.

Here will show you how to reinstall the drivers using Device Manager on PC:
  • Power on the aircraft and connect it to PC via USB cable;
  • Select the Start button on PC , type Device Manager, and select it from the list of results;
  • Expand one of the categories to find the name of Unknown device, then right-click it, and select Update Driver; 1.png
  • Select Browse my computer for driver software and click Browse and go to where the drivers located (Sample: C:\Program Files\DJI Product\DJI Assistant 2\Drivers); 2.png 3.png
  • Click Next and then the drivers will be installed. 4.png

After installing the drivers, re-plug the USB cable and launch DJI Assistant 2, then the Unknown Device should be gone from the Device Manager and DJI Assistant 2 should recognize the aircraft.

If the issue still persists, please disable the digital driver signature on PC:
Win 7: https://in.c.mi.com/thread-28161-1-0.html
Win 8: https://learn.sparkfun.com/tutor ... re-on-windows-8/all
Win10: https://ph.answers.acer.com/app/ ... d-driver-enforcemen



2019-3-19
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Montfrooij
Captain
Flight distance : 1934915 ft
Netherlands
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Thanks for the info
2019-3-26
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Tibopix
First Officer
Flight distance : 3348917 ft
Canada
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Very interesting, thanks for the info.
2019-3-26
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jpig
lvl.1

United Kingdom
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Hello - is there a version of this for us Mac owners?
2019-3-29
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A J
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
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Good to know as I'm thinking of getting the Smart Controller
2019-4-3
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Orca73
New
India
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Hey,
I am unable to connect to my Mavic pro with the DJI Assistant.
I checked the drivers shown in the device manager and it shows DJI USB virtual COM.
I can see the media files in the Mavic Pro and download to the computer.
But the DJI assistant does not recognize drone.

what shall I do ?
2019-4-4
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Juani1
lvl.1
Argentina
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Would never recommend anyone to buy a Mavic Pro...camera gimbal loosens itself ..I had to repair the hole cámara and spend half the price of the drone...the rear sensors never work..I did not pay attention to this but then ended up crashing the drone.if the sensors would have work this wouldn’t have happened..I would appreciate a nice gesture from dji for my horrible experience..the serial number of my drone is 08QDE4D0120196
2019-4-7
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djiuser_S69hl87A8v6B
New

United States
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DJI GO app, my controller will not link up to my Matrice 600 Pro .. help??
2019-4-7
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Easy Ed
Captain
Flight distance : 41414 ft
United States
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Juani1 Posted at 4-7 13:11
Would never recommend anyone to buy a Mavic Pro...camera gimbal loosens itself ..I had to repair the hole cámara and spend half the price of the drone...the rear sensors never work..I did not pay attention to this but then ended up crashing the drone.if the sensors would have work this wouldn’t have happened..I would appreciate a nice gesture from dji for my horrible experience..the serial number of my drone is 08QDE4D0120196

No rear sensors on Mavic Pro, duh.
2019-4-7
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harrymflemming
New

India
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thanks for the post. It is a pleasure to visit here.
2019-4-15
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kindlehelpguide
New

India
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Thanks for this useful guide...Having issue with your kindle device? Don’t worry kindle help guide professional team is here to help you. Call our toll free Kindle helpline number any time USA: (+1) 8884800288 UK: (+44) 800 0418324 or visit our website kindle help guides.
2019-4-25
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Xaldinda
lvl.1

United States
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Thanks for this useful tutorial.
2019-5-9
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djiuser_5hbtYH4SNNYM
lvl.2
New Zealand
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I dont get the 'unknown device' or see any driver device associated with DJI in device manager. Neither Assistant or Flight Simulator connect..and I REALLY wanted FS..starting to think I wasted NZ$2500...and there is no video on my Hawaui Y7
2019-5-15
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Dronie2
First Officer
Flight distance : 1336365 ft
Spain
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Thank you for the useful info
2019-5-21
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KatePage
lvl.1

United States
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Thank you for the tutorial!
2019-6-11
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alexahelpline
New

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Thanks for sharing this fantastic blog, really very informative. Your writing skill is very good, you must keep writing this type of blogs.
2019-9-8
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jackmorris
New

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Wow amazing post.... Is your kindle won't turn on? Want kindle support to make your kindle device running smooth? Then dial kindle customer service number i.e. USA/Canada: +1-888-949-4666, UK: +44-800-041-8324.
2019-9-20
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djiuser_IFLrtep9buo1
lvl.1
Flight distance : 54701 ft
South Africa
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Orca73 Posted at 2019-4-4 01:07
Hey,
I am unable to connect to my Mavic pro with the DJI Assistant.
I checked the drivers shown in the device manager and it shows DJI USB virtual COM.

Hi I have the same problem i can browse files on the drone but can not connect Mini  in assistant 2 Have you sorted it yet  ?
2020-8-28
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