DJI Tony
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randy.sauder Posted at 3-20 21:06
Thanks Tony. FYI I also have DJI Care Refresh...however the one time I needed to use it DJI did not support me. It was unrecoverable and 100% software and/or mechanical fault so DJI's insurance did not work as advertised. This affected my experience extremely. I got another Mavic Pro yesterday, flew it today and every problem I could duplicate/replicate with 100% accuracy with the old drone...doesn't exist with the new one. That is good finally, as it at least proves to me that DJI's data analysis as I argued for months, was flawed. Still bummed by the experience but I'm recovering slowly I'm truly looking for 'no hassle insurance' like State Farms'. If you are interested, I'm sure you could look up my case # by my last name.
Hi, we're sorry to know about the mishap that happens on your drone. May we know what specific incident you've encountered on your previous drone? For further information, the DJI care refresh doesn't cover lost or flyaway drone, however, if the drone itself is still under the manufacturer's warranty then we could offer a data analysis for us to check what was happened on your previous flight and provide an appropriate resolution. You may check the link below for your reference about the coverage of the DJI Care refresh plan.
https://www.dji.com/service/djicare-refresh/info#faq |
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