Please select Into the mobile phone version | Continue to access the computer ver.
Unable to link or update Smart Controller
1049 9 3-20 01:15
Uploading and Loding Picture ...(0/1)
o(^-^)o
muflone
lvl.1
Flight distance : 613120 ft
  • >>>
Italy
Offline

Hello, I am having tons of problems with my new DJI Smart Controller, I have not yet been able to use it.

Linking does not work, whenever I press the linking button, the linking procedure is never initiated. The Linking button never becomes blue (as I have seen in the manual and in reviews on Youtube). Using the buttons combination (C1 + C2 + record button) as suggested by the manual does not work.

I am unable to update the firmware to the latest V1.00.0400 version. I have tried it atleast 50 times by now, but it's impossible to update from the contorller or using DJI Assistant 2.

The update always fails at 15% when installing, it downloads fine. I have a perfectly working internet connection (1 gigabit up and down), and the Controller has always been above 90% battery when trying to install. I am using the original USB-C cable included, and I have also tried with different cables.

I'm running the firmware V1.00.0284 as the controller says.

I have done a factory reset on the controller atleast 10 times by now, and reinstalled DJI Assistant 2 on both a Mac and a PC.

Any chance this could be fixed? Any other way to update the firmware?
3-20 01:15
Use props
DH_Pilot
First Officer
Flight distance : 2312461 ft
  • >>>
Slovakia
Offline

Try updated via DJI Assistant 2 for Mavic 2 without SD card in and then do linking via android quick menu which you could pull from top of the screen. There is icon Linking.
3-20 02:29
Use props
DH_Pilot
First Officer
Flight distance : 2312461 ft
  • >>>
Slovakia
Offline

DH_Pilot Posted at 3-20 02:29
Try updated via DJI Assistant 2 for Mavic 2 without SD card in and then do linking via android quick menu which you could pull from top of the screen. There is icon Linking.

Be sure you have dji assistant 2 for Mavic 2 - version 2.0.6, not normal DJI assistatnt 2 for drones before mavic 2.
3-20 02:30
Use props
Nieminenracing
lvl.2
Flight distance : 1346188 ft
Finland
Offline

Hello... I just bought smart controller. and i have tried to update firmware. via wifi. firmware downloads to 100% and when it starts updating it stays 0% nothing happens.. I wonder why these dji products have always problems with firmware update?  
3-20 10:25
Use props
DJI Tony
Super Moderator

Offline

Hi, we're sorry to know about this situation. May we know if you're getting an error message during updating the firmware of your unit? May we ask what was the version of your DJI Assistant 2? We've released the latest version for the Mavic2 Pro that you could try to possibly update the firmware. Please check the link below for your reference.

https://www.dji.com/mavic-2/info#downloads
3-21 16:40
Use props
ebiscaroK18
lvl.1
Flight distance : 2043409 ft
Malaysia
Offline

DJI Tony Posted at 3-21 16:40
Hi, we're sorry to know about this situation. May we know if you're getting an error message during updating the firmware of your unit? May we ask what was the version of your DJI Assistant 2? We've released the latest version for the Mavic2 Pro that you could try to possibly update the firmware. Please check the link below for your reference.

https://www.dji.com/mavic-2/info#downloads

I have a similar problem. The wireless update does not work, I downloaded the APP using the link above. The remote links OK, The update downloads. The update transfer to the unit. The unit starts to upgrade. Around 16% the app freezes and after a few minutes the attached error pops up.
4-2 04:09
Use props
ff22
Captain
United States
Offline

ebiscaroK18 Posted at 4-2 04:09
I have a similar problem. The wireless update does not work, I downloaded the APP using the link above. The remote links OK, The update downloads. The update transfer to the unit. The unit starts to upgrade. Around 16% the app freezes and after a few minutes the attached error pops up. [view_image]

I'm not sure if this will help, but you can attempt to keep the Smart Controller from going to sleep or powering off.  Periodically, press the Power button to keep it awake.
4-2 09:11
Use props
ff22
Captain
United States
Offline

ebiscaroK18 Posted at 4-2 04:09
I have a similar problem. The wireless update does not work, I downloaded the APP using the link above. The remote links OK, The update downloads. The update transfer to the unit. The unit starts to upgrade. Around 16% the app freezes and after a few minutes the attached error pops up. [view_image]

I'm not sure if this will help, but you can attempt to keep the Smart Controller from going to sleep or powering off.  Periodically, press the Power button to keep it awake.
4-2 09:11
Use props
ebiscaroK18
lvl.1
Flight distance : 2043409 ft
Malaysia
Offline

ff22 Posted at 4-2 09:11
I'm not sure if this will help, but you can attempt to keep the Smart Controller from going to sleep or powering off.  Periodically, press the Power button to keep it awake.

Thanks, I will try, but is it normal that the update remains stuck at 16% for 5-8 minutes?
4-2 15:00
Use props
Dronie2
First Officer
Flight distance : 849941 ft
Spain
Offline

ebiscaroK18 Posted at 4-2 15:00
Thanks, I will try, but is it normal that the update remains stuck at 16% for 5-8 minutes?

Hi,

I remember mine remained stuck at 16% for a long time when updating, but I cannot say the exact time.
4-3 04:24
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules