VanHellin
lvl.1
United States
Offline
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I had an issue with my Mavic Air drone, which either didn't connect to remote because of solid yellow status light, or connected, only to shortly disconnect from the drone. This made the drone unusable, sadly this right before my travels to Thailand.
Now, according to DJI support site, I could either send in my drone for repairs or use the DJI care insurance I purchased for "much faster" turnaround time (assuming that's because I probably would be sent a brand new drone).
However, the drone was less than 6 months old, and still under DJI manufacturer warranty. I didn't want to use my DJI insurance, because it wasn't a breakdown I caused by crashing it (I never crashed or mishandled the drone), but also... I didn't want my drone replaced with one that will have a new serial number.
The reason I wanted my Mavic Air drone repaired, because I had my FCC registration, expensive liability insurance, and all international permits and country specific paperwork for that serial number.
Instead of a repaired drone, I got a replacement with a new Serial Number. This was a waste of hundreds of dollars and many hours of work to prepare country-specific paperwork. If I knew I wouldn't get a repair, I would have upgraded to a Mavic 2, because I would have to re-do the paperwork anyway. So, quite inconsiderate policies from DJI with respect to repairs associated with the main board malfunction.
Please actually do the repair, not just replace it. But then again, reading a few posts on this forum, I haven't heard or anyone actually getting a repair. If that's the case, DJI should address it in their policies to not confuse people, or stipulate in which cases the drone can / cannot be repaired.
Now I have to redo all the paperwork, and re-insure the drone. "Thanks" DJI, I appreciate the new drone, but I really wanted my drone repaired.
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