Find My drone
771 4 2019-3-20
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Jacob Platania
New
United States
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Hello I am trying to find my drone but, the app does not how last locatin or a flight record.
2019-3-20
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi Jacob Platania, sorry to know that. You can find it using DJI Go 4. The App version should be 4.0.3 or above is required. In the APP main interface, tap the upper-right corner button (three bars) → Find My Drone. The map interface appears and there is a red airplane icon. Click the airplane icon to display a buzzer. May I know what happened to your drone? If you cannot find it using the APP. I would suggest you contact our support team: https://www.dji.com/support?site=brandsite&from=nav to start up a ticket. We have the professional data analysis team who would do their best to find out the reason of the incident and a corresponding resolution would be provided. Also, kindly note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period. Again, sorry for all the inconvenience and thank you for your support.



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2019-3-20
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S-e-ven
First Officer
Flight distance : 5922034 ft
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Thailand
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Did you start/fly without GPS or did the device crash, before the drone was gone?
2019-3-20
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JJB*
Core User of DJI
Flight distance : 12225059 ft
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Netherlands
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Hi Jacob,

If you like post your flightlog on here using this link > https://www.phantomhelp.com/LogViewer/Upload/

Mayby this log explains what happend and where to look for your drone.

cheers
JJB
2019-3-21
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S-e-ven
First Officer
Flight distance : 5922034 ft
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Thailand
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I still understand this:
-"the app does not how last locatin or a flight record."-

There is no flight record or  a last location (from the last flight)
But perhaps I misunderstood!
2019-3-21
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