Ranger01
lvl.1
Flight distance : 44770 ft
Australia
Offline
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Here is an update on the Error - have to admit very disappointing at this stage, the first point is from the point of contact which is only by email, to get a quote back was almost 2 weeks, as I had work that needed to be done I got another Mavic Pro to get job done.
Today the quote came back, heard rumors that they will possibly send another unit back and repair your to speed up the process - this is WRONG, its 3 weeks old and they are going to repair it furthermore charge over $1000.00 the main reason "The core board module malfunction" - no explanation why or what happened or caused it, next point of damage is they say the blades need replacing and guess what no loyalty here its the full $21.00 a pair.
On the repair, return email it said the AC power cord was not included - tell you what they had better find out who opened it because it was sent.
We were discussing the other day getting the Mavic Dual for our local fire brigade to use for hotspot surveys after bush fires, possibly not such a great idea as these drones may become big money pits as you are at the mercy of the repair center in regards to how much they feel like charging to repair them.
I will more than likely have to pay it because of its a 4.5k drone, they had better send all the damaged components back including the faulty core board with the malfunction.
I had a chat to the service support people to get some more information on the quote and more details on the "Malfunction", he was polite and said he would get back to me, so here is hoping there is some middle ground we can agree on. The short time I had it the drone did produce some fantastic thermal imagery and was great to fly when the controller and phone maintained a connection (they need to do something about that USB connection).
Will post an update when they get back to me - just a warning if you get that "Cannot take off" and a Yellow message "Failed to take off. Check the USB connection with the Aircraft" because its a $1000.00 message. |
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