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Ronin-s crack noises on the TILT axis
1308 13 3-22 07:23
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ryankite_dop
lvl.1
United Arab Emirates
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Hi everyone,

when belancing the Ronin-S and going around with the tilt axis, I noticed a cracking noise from the rotation moving up/down.
At first I tought it was the camera, but it was the mecanical movement of the tilt. Without the camera does the same noise, like an old door.

I have to mention that the sound comes either the gimbal is on or off.

Please let me know if is there anything I can do in order to fix this.
Thank you

Down bellow is a short video I've done for a better visualisation of the issue:







3-22 07:23
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marctronixx
Second Officer
Flight distance : 210118 ft
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United States
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Dbl post........
3-22 10:20
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marctronixx
Second Officer
Flight distance : 210118 ft
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United States
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Sorry if i missed some things, but did you remove the payload off ther gimbal and then moved around the unit? Sounds like flex in some parts of the cage that are tweaked. I say the latter because I’ve worked with arri’s in cages (tilta cage)and i hear this ticking sound (lack of a better term) because of something being over torqued.
Not saying anything is over torqued, but how do tings sound with no load? What if you remove the cage and balance the camera.lens only?

What if you manipulate the camera cage with camera/lens installed and flex it with your hands whilst OFF the gimbal?

Did this sound happen on day one of using the gimbal? Is this your first time balding and using the gimbal? Please pardon my ignorant questions, but I want to make sure I’m on the same page bro.

What’s your camera by the way? And lens?
3-22 10:20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi Ryankite_dop, my apologies for the inconvenience. This concern has already been coordinated to our designated team. If your product is within the warranty period, I would suggest you contact our support team to start up a ticket. Kindly use this link to contact us: support@dji.com  Again, sorry for the unpleasant experience and I hope everything will be sorted out as soon as possible. Thanks for your support.
3-22 13:24
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ryankite_dop
lvl.1
United Arab Emirates
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What do you mean?
3-26 01:21
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Rhendriks
lvl.1
Flight distance : 280922 ft

Netherlands
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I have the same issue. When walking with my camera while its on the gimbal i hear load cracking sounds. on the right side motor part. Do you suggest to return my dji ronin s ?
4-2 01:28
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LaoTrav
Captain
Flight distance : 795190 ft
Australia
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I have the exact same issue
4-2 05:08
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TravisSRT
Second Officer
Flight distance : 5568658 ft
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United States
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Same here, and now mine can't keep level horizon....
4-2 05:22
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Rhendriks
lvl.1
Flight distance : 280922 ft

Netherlands
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Hello dji, could you answer our questions please?
4-22 06:03
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fans6381fdf7
lvl.3
United Kingdom
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I have the same issue - the cracking/ticking noise. Did any of you get it sorted out? If so, how? Thanks.
4-29 11:13
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djiuser_0sHvMxXCsBMW
lvl.1

Poland
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Same here! And camera after start cant hold lever for minut or two.
6-29 11:19
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Deniss Films
lvl.1

United Kingdom
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Same problem. Tried to contact with dji via online chat, said you have to email them, okay, emailed, so had a chat,  thay asked me to sent all this information, after that - No response from them at all.
Sent 2 or 3 times all that information, used another email, still same.  Just ignoring me! Have few problems!!!! but looks like last product from dji, worsest customer service ever!
Gonna make new tread now.
7-14 20:07
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markbeltran
lvl.1

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Me too exactly the same problem
9-25 05:19
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djiuser_ms9ft5zMp7zk
lvl.1

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I have exactly the same problem with my Ronin S. I am trying to help from DJI.. any solutions?
10-1 07:05
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