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I got a dud as a replacement -4-12-2019 UPDATE
369 9 3-23 17:54
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RayZorFist
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Flight distance : 64793 ft
United States
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The back story...

Gimbal on Mavic Pro went haywire in November after 1 hour of total flight time. I had to pay to get it replaced because it was out of warranty.


Recieved refurbished unit in January and flew it once and had a video freeze error. See this thread: https://forum.dji.com/forum.php? ... 7&page=1#pid1719395

The weather went to hell and I finally got a chance to test it out again today.

Same video freezing issue today. I get jello video and then it freezes. It happened 5 times today within a one hour timespan. This is totaly unacceptable.


I am uploading two videos to illustrate the problem.

FIrst one showing lots of jello video starting at 26 seconds and eventually freezing during a lateral rotation toward the end.



Second one showing jello video right before freeze at end. This was during very slow flight.


This is very disappointing and I cannot use this Mavic Pro.

I am on very latest firmware and have calibrated everything.


How do I get it replaced without having to pay for it again?

Regards,
TJ Asher


UPDATE 4-12-2019
After opening a case with DJI and sending it back to them they are going to cover the repair/replacement under warranty.

I bitched about them not doing the right thing so I have to compliment when they are doing the right thing.

Regards,
TJ

3-23 17:54
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BRentAP03
Second Officer
Flight distance : 74872 ft
United States
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Are these clips straight from the drone?
3-23 18:03
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jyc
Captain
Flight distance : 1674012 ft
Canada
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Wow! That's real bad.
3-23 18:32
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A J
Captain
Flight distance : 11526437 ft
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Sorry to read that
3-24 00:16
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Bekaru MP UAV
Captain
Flight distance : 14348235 ft
South Africa
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Thats horrible - i feel for you.. 1. can you tell me what devise you are using to run the app/fly with?
2. also can you check your gimbal plate to ensure that it is properly positioned because sometimes one front corner jumps up and hooks on the top ledge which can result in a jittery view.
3. and lastly can you say if the gimbal cover is on?
A gimbal cover in itself is not an issue but sometimes when people do that they forget to take out the gimbal lock and that could maybe be part of the problem.
3-24 11:08
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RayZorFist
lvl.2
Flight distance : 64793 ft
United States
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To answer the questions asked so far...

Using DJI Go 4 app on iPhone X to attached to remote controller to control Mavic. All apps and Mavic are up to date.

I re-calibrated the gimbal on flat level ground after I first saw this issue.

Clips are straight from the Mavic. They were creating using the DJI Go 4 app and saved to my phone and uploaded to You Tube.

Gimbal has full free range of movement. Nothing is binding or caught.

Here are two more examples from yesterday.




3-24 12:35
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HedgeTrimmer
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United States
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I got a dud as a replacement

Think you nailed it with title.  
Open a ticket with DJI to have it returned for replacement.
3-24 13:35
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Bekaru MP UAV
Captain
Flight distance : 14348235 ft
South Africa
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RayZorFist Posted at 3-24 12:35
To answer the questions asked so far...

Using DJI Go 4 app on iPhone X to attached to remote controller to control Mavic. All apps and Mavic are up to date.

all i can think else might be causing the issue is possibly a loose gimbal ribbon.
of course with a new replacement one would expect not to have issues to over come.. i agree.
When i first got my drone it did the same image waving - i crashed shortly after and when i got my drone back they have replaced the camera and my problem was gone
- really hope you over come this issue as soon as possible.
3-24 13:36
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RayZorFist
lvl.2
Flight distance : 64793 ft
United States
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UPDATE 4-12-2019
After opening a case with DJI and sending it back to them they are going to cover the repair/replacement under warranty.

I bitched about them not doing the right thing so I have to compliment when they are doing the right thing.

Regards,
TJ
4-21 09:52
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hallmark007
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Flight distance : 4201896 ft
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RayZorFist Posted at 4-21 09:52
UPDATE 4-12-2019
After opening a case with DJI and sending it back to them they are going to cover the repair/replacement under warranty.

Lots of people bitch about them, but 90% of the time they look after customers, pleased you getting a replacement, good luck .
4-21 10:03
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