Solution to problems in ASSISTANT2 (and in recognizing the controller) after updating Windows 10
After Windows 10 was updated, there were problems running the third-party publisher application, among which DJI, and Assistant2 did not run.
The problem focuses after windows 10 updating to increased Windows security that blocks programs without publisher signature.
The solution is either to return to the previous state of windows or to proceed to the following setting.
This setting does not pose any risk on the condition that we do not install in our system, apps of dubious origin from unknown publishers that have been downloaded from torrent, stolen apps, or from dark web.
The steps for disabling install prohibition is as follows:
1) right click on the windows icon at the bottom left of the screen bar
2) Click on "Settings"
3) click on "updates and security"
4) click on "restoration"
5) in the "advanced boot" click on "prompt reboot"
6) in the window that opens it informs you that it will restart by selecting commands ... press "ok"
7) Once you restart, you see the numbered command options ... select the one that reports disabling applications installation prohibition. Choose the number "8" (in my own at least was 8).
Your system now and until the next restart has disabled the installation prohibition.
Uninstall the Assistant2 that is installed on the system and download it again from the DJI page.
(Attention, download the right one for the air)
Go to your downloads, (or where you've set up to store your downloadings) and in the Assistant2.exe icon right click and select "run as administrator"
Assistant2 will be installed normally and will run like a whirlwind.
As about controller not recognisable
When the controller is connected to our pc we notice that windows make the sound of finding a device and after a while the sound of the discarding, so that the proceedure is repeated as long as we connect the controller cable to some input of our pc. This is because windows are looking for drivers for that particular device that is in third-party software and that they do not find on the other hand, they do not accept NOTICE: THIS IS CHANGE IN REGISTRY.. DON'T MESS BECAUSE YOU ARE GOING TO HAVE SERIUS PROBLEMS WITH YOUR PC. TAKE SERIUS CARE Solution: 1) right click on the windows icon at the bottom left of our screen bar 2) Click on "Run" opens the form waiting to write our command 3) write "regedit"
Registry editor opens.. Chose successively: -HKEY_LOCAL _MACHINE -SOFTWARE -Microsoft -Windows -CurrentVersion -Policies -System At the right of the screen we now have a list of system commands. Find the command "EnableUA" Double click on it opens the parameter icon titled "DWORD (32 bit), In the box titled "Value data:" change 1 to 0. Close the registry and restart to apply the new value you set.
As soon as your pc starts, it remains to set the drivers for your controller.
1) right click on the windows icon on the bottom of your screen bar
2) click the Device Manager command
The administration window opens..
3) In "other devices", right click on the device that appears with "CDC ACM" with a yellow triangle meaning that this device is not recognized.
Opens the window where the first command is "driver update" Click on it and in the window that opens it asks for the route to the driver's automatic search or "search on my computer". Click on the second option (search on my computer) and by clicking "search" you find the path that is assistant2 installed. We press "next" and the driver for your controller identification will be installed quickly. You will immediately notice that the sounds of finding and removing the previously unknown device stops. Your controller is now operational.
If this does not solve the problem, the windows security is again a problem. You have to repeat the procedure but now you did unlock the system with the difference that now we will not press on the restart 8 that we had pressed before but the 7 on disabling the signature for the devices (the 8 were for the programs).
I hope I have helped. If you find it difficult reply here to help.
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lvl.3
DJI team
Second Officer
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