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GL300K Firmware and DJIGO won´t update
2507 17 2019-3-24
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fansfb1f02db
lvl.1
Flight distance : 337890 ft
Uruguay
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Hello. I recently bought a new Phantom 4 Pro+ V2 and I´ve been trying to update the firmware on the controller and the DJI GO App several times without success.
The firmware version on the display says 0.3.3.2 and the DJI GO App is 4.2.16.
I have downloaded the Phantom 4 Pro+ V2.0 Remote Controller Firmware v01.00.03.00 and copied it on a SD card. The screen finds the update, restarts and starts installing it but when it finishes (without any errors) and I checked the software´s version and it is the same (V0.3.3.2)
Pretty much the same goes trying to update the DJI GO App. The notifications bars shows that there is version 4.3.14 to install, everithing goes normal and when the app restarts it is the same version (4.2.16)
I have searched for answers but there is no result for version 0.3.3.2 on a GL300K controller. Neither there are any clues regarding the app not updating.
Any ideas what´s going on?
2019-3-24
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DJI Susan
Administrator

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Hi there, we're sorry for the inconvenience. V01.00.03.00 is the firmware version updated via App, while V0.3.3.2 is the system version updated via SD card. Both share the same content, and you have got the latest one, no worries.

For the App, you may check here: Settings>Check for Update. If the issue remains after updating successfully, please kindly provide us with a short operation video, we'll double check, thank you!
2019-3-24
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Андрей Казанцев
lvl.3

Russia
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DJI Susan Posted at 3-24 22:33
Hi there, we're sorry for the inconvenience. V01.00.03.00 is the firmware version updated via App, while V0.3.3.2 is the system version updated via SD card. Both share the same content, and you have got the latest one, no worries.

For the App, you may check here: Settings>Check for Update. If the issue remains after updating successfully, please kindly provide us with a short operation video, we'll double check, thank you!

Здравствуйте! У меня такая же проблема. Контроллер Phantom 4 Pro + V2.0 v01.00.03.00 это ок! Но панель уведомлений показывает, что есть версия 4.3.14. Включаю обновление но после установки все равно версия 4.3.14.
IMG_20190405_182841.jpg
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2019-4-5
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Андрей Казанцев
lvl.3

Russia
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Hello! I have the same problem. Phantom 4 Pro + V2.0 v01.00.03.00 controller is ok! But the notification panel shows that there is version 4.3.14. I turn on the update but after installation version 4.3.14 is still the same.
2019-4-5
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DJI Susan
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Андрей Казанцев Posted at 4-5 06:13
Hello! I have the same problem. Phantom 4 Pro + V2.0 v01.00.03.00 controller is ok! But the notification panel shows that there is version 4.3.14. I turn on the update but after installation version 4.3.14 is still the same.

Received with thanks! We've checked at our end but cannot repeat the issue at our end. Could you upload a complete video of your operation? We'll double check. Thanks in advance!
2019-4-8
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Андрей Казанцев
lvl.3

Russia
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DJI Susan Posted at 4-8 01:39
Received with thanks! We've checked at our end but cannot repeat the issue at our end. Could you upload a complete video of your operation? We'll double check. Thanks in advance!

Hello DJI Susan! I tried to update DJI GO and nothing happened. I shot a video like this. Thank you in advance!
2019-4-9
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DJI Susan
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Андрей Казанцев Posted at 4-9 05:20
Hello DJI Susan! I tried to update DJI GO and nothing happened. I shot a video like this. Thank you in advance!https://youtu.be/vEHRqvSgqiM

Received with thanks! I've already forwarded to our engineers to check and will keep you updated.
2019-4-9
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djiuser_qx2yaTqpZIdi
lvl.2
Flight distance : 394829 ft

Puerto Rico
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I have the exact same problem. Do you have any solution from DJI?
Regards

2019-4-10
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djiuser_qx2yaTqpZIdi
lvl.2
Flight distance : 394829 ft

Puerto Rico
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Hi
DJI go v4.3.14 occupied a space of 150 Mb, but yesterday something change. Yesterday I could see that the update is no longer 150Mb. Now it occupies a space of 241Mb. I connect the RC Pro Plus in the Wifi and you will see the update notification with 241 Mb which means that DJI made a modification. I installed it in my two RC Pro Plus without any kind of problem. In the previous version with the 150 Mb I could never install it.
2019-4-11
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DJI Susan
Administrator

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Update: I just got an update from our engineers that the issue has been fixed, please kindly update the APP again and see whether it works. If there is any further question, feel free to contact us, we'll be here for help.
2019-4-11
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DJI Susan
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Андрей Казанцев Posted at 4-9 05:20
Hello DJI Susan! I tried to update DJI GO and nothing happened. I shot a video like this. Thank you in advance!https://youtu.be/vEHRqvSgqiM

Hi Андрей Казанцев, please kindly refer to 10# and update the APP again, it should be OK.
2019-4-11
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DJI Susan
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djiuser_qx2yaTqpZIdi Posted at 4-11 16:04
Hi
DJI go v4.3.14 occupied a space of 150 Mb, but yesterday something change. Yesterday I could see that the update is no longer 150Mb. Now it occupies a space of 241Mb. I connect the RC Pro Plus in the Wifi and you will see the update notification with 241 Mb which means that DJI made a modification. I installed it in my two RC Pro Plus without any kind of problem. In the previous version with the 150 Mb I could never install it.

Thanks for keeping us updated. I'm glad to hear it works now. Wish you have a good time!
2019-4-11
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Андрей Казанцев
lvl.3

Russia
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DJI Susan Posted at 4-11 18:45
Thanks for keeping us updated. I'm glad to hear it works now. Wish you have a good time!

Hello!
Updated today! Application version 4.3.14. Now everything works. Thank you very much!
2019-4-11
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DJI Susan
Administrator

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Андрей Казанцев Posted at 4-11 23:17
Hello!
Updated today! Application version 4.3.14. Now everything works. Thank you very much!

Glad to hear it works now. Wish you have a good time!
2019-4-13
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Kuruppu
lvl.2
Flight distance : 501877 ft
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Sri Lanka
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Андрей Казанцев Posted at 2019-4-9 05:20
Hello DJI Susan! I tried to update DJI GO and nothing happened. I shot a video like this. Thank you in advance!https://youtu.be/vEHRqvSgqiM

I have Same Problem
2020-1-23
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djiuser_IEqN9WCx1BvJ
lvl.1

Russia
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Hello.
This message appeared. How to update?
2020-2-25
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djiuser_IEqN9WCx1BvJ
lvl.1

Russia
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djiuser_IEqN9WCx1BvJ Posted at 2-25 13:45
Hello.
This message appeared. How to update?

2020-2-25
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djiuser_IEqN9WCx1BvJ
lvl.1

Russia
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djiuser_IEqN9WCx1BvJ Posted at 2-25 13:45
Hello.
This message appeared. How to update?

2020-2-25
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