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Internal Memory issues of DJI Smart Controller
5717 10 2019-3-24
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djiuser_PEp4mLwh74c7
Second Officer
Flight distance : 7978406 ft
United States
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DJI still didn’t totally fix "Take Knowledge Quiz" problem, and some people still experience the trouble. I found there are two more bugs that need to pay attention.

  
1.    Yesterday I helped my friend to update the 0400 firmware, I failed for more than 10 time after it installed 98%, then stuck over there. Finally I noticed that the firmware installation needs at least 2Gb free space, so I deleted over 800M cache video and images, deleted all fly–log. I finally updated the firmware within 10min.  As I know that the only way to avoid this situation is saving the cache file to external microSD card. I put a 128Gb microSD, however, when I set up “save cache to SD card” from control interface, it just automatically save once, then all go to the SC again, I need to manual clear then or manual transfering.
  
  
2.    Many people experienced even worse situation as I saw from other forums: when they turn on the power of Smart Controller, it frozen on the first DJI log page. There is no way to go though “Setting” to clean the cache file and release the internal space. Please tell me how to deal with this issue.

  
DJI should add a warning information on new firmware update: The memory of Your Smart Controller is almost full, please delete some cache video or cache file to release more space.

It is not a problem for me, because I usually clean the cache file after two or three flights.

2019-3-24
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mike9887
lvl.3
Flight distance : 220292 ft
United States
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I am getting a message on my Smart Controller:  Warning Insufficient storgage space, clear space.    I have tried several things but I am unable to clear anything off.  Any suggestions on what I need to do?
2019-6-30
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ff22
Captain
United States
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mike9887 Posted at 6-30 04:55
I am getting a message on my Smart Controller:  Warning Insufficient storgage space, clear space.    I have tried several things but I am unable to clear anything off.  Any suggestions on what I need to do?

Have to looked around the various Folders/Subdirectories and checked out what is stored in each of them?  Are there photos/videos you can move to your computer?  Are you using an sd-card on the SC?   After a backup, you could potentially RESET it back to Factory State?
2019-6-30
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mike9887
lvl.3
Flight distance : 220292 ft
United States
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ff22 Posted at 6-30 05:41
Have to looked around the various Folders/Subdirectories and checked out what is stored in each of them?  Are there photos/videos you can move to your computer?  Are you using an sd-card on the SC?   After a backup, you could potentially RESET it back to Factory State?

Short answer is yes.  Longer answer is I'm not sure which files I can delete or move.  My folder called 'Other" has the most stuff in it but when I open it I find several other folders some with files and some empty.  A folder in 'Other' has a folder called 'Mob' with file extensions like:  .mcli, mcw, slw, .wkl, and more.  Don't know what I can delete.
2019-6-30
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ff22
Captain
United States
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mike9887 Posted at 6-30 06:49
Short answer is yes.  Longer answer is I'm not sure which files I can delete or move.  My folder called 'Other" has the most stuff in it but when I open it I find several other folders some with files and some empty.  A folder in 'Other' has a folder called 'Mob' with file extensions like:  .mcli, mcw, slw, .wkl, and more.  Don't know what I can delete.

Checking mine now...

MOB only has 42 KB  (not much) - and it is standalone in the root (there's another on the sd-card)

I don't have an OTHER at all.

My DJI folder is about 1/3 gig as is my Download folder (apk files I've grabbed to install).

Encrypt is over 2gigs and I don't know what that is.



I was trying to see if I had a program that would show the size of each folder but it only works on DRIVES and the darn SC is "something else" and does not show up.
2019-6-30
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mike9887
lvl.3
Flight distance : 220292 ft
United States
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ff22 Posted at 6-30 13:49
Checking mine now...

MOB only has 42 KB  (not much) - and it is standalone in the root (there's another on the sd-card)

Thanks, that is a big help.  If you are getting along without the 'other' file then I can probably delete it too.
2019-7-5
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Mountaindrone
Captain
Flight distance : 20087031 ft
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France
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I have the same problem...
2019-10-28
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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United Kingdom
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We’ve been having some issues with memory too.

It’ kept saying that space needs freeing up, but we could not see what was using it up.

So we decided to do a factory reset, which seems to have sorted it out.

We now have 10GB of free space again.

Just a word of advice, make sure you backup your flight records, otherwise only the version on the DJI servers will be your latest.

We have lost the last 6 months of our flight records.
2020-2-16
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JFcoGIS
lvl.1

United States
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I had the same problem.  The Other folder had been using up all the space.   Pictures, Videos, and Cache folders all showing 0 gb used.   Of course DJI customer support is zero help, none of them know anything about their products.  Out of curiosity I went into the Pictures and Videos folder after I had deleted the default files in there and sure enough the last two years of cached pictures and videos were in there.  Deleted them all and my Other folder was 3/4 the size it was before.  Software glitches and the worst customer support out there...will never recommend them.  It's a shame because their drones are really great.  
2020-3-31
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Mattbradders
lvl.1

United States
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Nigelpugh7 Posted at 2-16 08:11
We’ve been having some issues with memory too.

It’ kept saying that space needs freeing up, but we could not see what was using it up.

How do you do a factory reset?
2020-4-26
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ffoulem
lvl.1
Canada
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mike9887 Posted at 2019-6-30 04:55
I am getting a message on my Smart Controller:  Warning Insufficient storgage space, clear space.    I have tried several things but I am unable to clear anything off.  Any suggestions on what I need to do?

I had the same issue and found that there was over 3GB content in a DRAFT folder. Purged that, rebooted and could then perform a system update (which required over 3GB memory for the update process).
2-9 12:43
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