After purchasing a new Smart Controller I turned it on, logged on to my account and activated it. I was then advised by a popup that I should undertake a firmware update from version V01.00.0375 to V0100.0400. I then proceeded to do this, the firmware packet was downloaded successfully and an update began or so I thought, after 30 minutes the update was still showing 0% complete, I then tried several different ways of exiting the upgrade without success. I Finally managed by turning the device off, I tried again several times and after 3 hours or more I gave up. I then thought I would try DJI Assistant, so I downloaded the very latest DJI Assistant 2 for Mavic. After installing the program I attempted to connect the controller to my laptop, but the program would not recognise the controller, after about an hour of trying, success!! I had an Icon to click on, which I did. I then selected the latest version to down load which began, after reaching 100% the update began but failed almost immediately and displayed update failed, I looked at the error log and it revealed that the upload had failed. After spending thousands of dollars on your products I am once again suffering frustration after trying to undertake upgrades and the like.

Keep trying. Yes I know, igave up as well after numerous attempts. I switched it on last night and it completed the update in short time. I then updated the drone firmware with no issues at all.

Keep trying. Yes I know, igave up as well after numerous attempts. I switched it on last night and it completed the update in short time. I then updated the drone firmware with no issues at all.I note that whilst the drone update progress was monitored on a scale no such visual is given when updating the firmware on the SC. Maybe the SC was updating all along but the rate of progress was not shown.

Keep trying. Yes I know, igave up as well after numerous attempts. I switched it on last night and it completed the update in short time. I then updated the drone firmware with no issues at all.I note that whilst the drone update progress was monitored on a scale no such visual is given when updating the firmware on the SC. Maybe the SC was updating all along but the rate of progress was not shown.

Keep trying. Yes I know, I gave  up as well after numerous attempts but I switched it on last night and it completed the update in short time. I then updated the drone firmware with no issues at all. I note that whilst the drone update progress was monitored on a scale no such visual is given when updating the firmware on the SC. Maybe the SC was updating all along but the rate of progress was not shown. Give us a progress scale and frustration goes away.

Maybe they can then sort out their messag board. Looks like I’m spamming sorry

Michael Gambie Posted at 4-6 04:12
Maybe they can then sort out their messag board. Looks like I’m spamming sorry

The absence of visual confirmation that a Post succeeded makes it difficult at times.

What I find interesting is that on a few occasions, after I post, I get an immediate redraw/refresh and my post shows up.  But that is very infrequent and I don't know what causes it.

Thanks

And that failed to post my complete message

Contrary to my previous tale of success the smart controller fails to upgrade