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Is anyone else having Smart Controller map orientation issues?
1478 5 2019-3-31
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briano216
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Flight distance : 547697 ft
Australia
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I purchased a DJI Smart Controller with my Mavic 2 Pro and love it's brightness and convenience. However, I'm very disappointed with its inaccurate orientation of the map. When I callibrate the SC compass its orientation is frequently up to 20 to 25 degrees out. Then when I rotate the SC, it's orientation is inconsistent, as shown in the video at this link - https://drive.google.com/open?id=1rAWkLVQIsyyW74j4o9seIrGNdm5gbyEa

I previously had a Mavic Air and used my iPhone with the Air's controller. If I slowly rotated 360 degrees, the map would stay orientated correctly the entire time, as shown in the above video. But when I slowly rotate the SC, its orientation is incorrect most of the time and varies by as much as 40 degrees, as also shown in the above video.


This issue makes it very difficult to ascertain the orientation of the M2P when it is some distance away since the drone symbol on the map (the red paper plane) will also be orientated incorrectly and so will the drone symbol shown in the circle in the bottom left of the screen (the radar).

I took the SC to the technicians at DJI in Melbourne and they couldn't fix it. They tried one they had there and said it also had orientation issues. I asked Rise Above in Sydney (where I purchased the SC and M2P) to test another unit and they found it had the same issue. This is very disconcerting as it suggests that all SCs have this issue so I don't know what to do.

Is anyone else having this issue?



2019-3-31
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Marty Markoe
Captain
Flight distance : 15135 ft
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United States
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I just finished setting up my mavic 2 Pro with smart controller yesterday. I too noticed the orientation was quite a bit off. I had this problem using my Samsung smartphone and it was fairly well corrected by calibrating the compass in Google Maps. I will see if it is possible to do that with the smart controller. In the meantime, try doing a Google search for calibrating the compass on a Android smartphone.
2019-4-1
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briano216
lvl.2
Flight distance : 547697 ft
Australia
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Marty Markoe Posted at 4-1 04:17
I just finished setting up my mavic 2 Pro with smart controller yesterday. I too noticed the orientation was quite a bit off. I had this problem using my Samsung smartphone and it was fairly well corrected by calibrating the compass in Google Maps. I will see if it is possible to do that with the smart controller. In the meantime, try doing a Google search for calibrating the compass on a Android smartphone.

Hi Marty

Thanks for your reply. I'd be very interested in anything you find out as I'm finding this issue very frustrating.

I found out how to callibrate the compass on the SC. When the Go 4 app has taken you through to the ready to fly screen, you swipe the screen downwards twice which will bring up the controller menu. In the bottom right of the options is Settings. Select that and then scroll down until you see Compass. That will show you how to callibrate the SCs compass.

Unfortunately, I've done that multiple times and it doesn't fix the problem.

However, please let me know if you do find a solution. Other than this issue, I love the controller.
2019-4-1
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ro_flyer
Captain
Flight distance : 5731453 ft
Brazil
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I don't have this issue but the app ask for compass calibration every flight....
2019-4-1
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briano216
lvl.2
Flight distance : 547697 ft
Australia
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ro_flyer Posted at 4-1 18:49
I don't have this issue but the app ask for compass calibration every flight....

That would be frustrating!

However, I'm glad you don't have the incorrect orientation problem. I'm wondering when you purchased your SC? I purchased mine in mid-January. Did you purchase yours more recently? If so, maybe the new ones don't have the problem. I'm being hopeful here
2019-4-2
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ro_flyer
Captain
Flight distance : 5731453 ft
Brazil
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briano216 Posted at 4-2 14:03
That would be frustrating!

However, I'm glad you don't have the incorrect orientation problem. I'm wondering when you purchased your SC? I purchased mine in mid-January. Did you purchase yours more recently? If so, maybe the new ones don't have the problem. I'm being hopeful here

Yes I purchase mine 2 weeks ago.
2019-4-2
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