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Problem Facebook Live Stream
4958 26 2019-4-1
Uploading and Loding Picture ...(0/1)
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fans57e798ad
lvl.2
Flight distance : 115472 ft
Netherlands
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Hello DJI,

I have problems with publish on my Facebook-business-page. With the Dji Go4 for my Spark and the DJI Go app for my Phantom 3 Advanced. I can only publish on my personal page and I cannot see it on my Businessspage. Can you see what is wrong? All settings on Facebook are good. My emailadres is d.gouda@quicknet.nl fullsizeoutput_8c9.jpeg fullsizeoutput_8ca.jpeg


2019-4-1
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DJI Stephen
Super Moderator

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Hello and good day. I am sorry to know that you are having this issue with Facebook live streaming. I am sorry for the inconvenience that this has caused you. Currently, an error occurs when users are using the live stream on Facebook via DJI Go/DJI Go 4 application. Rest assure the we will fix the issue as soon as possible. Thank you for your patience and understanding.
2019-4-1
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djiuser_fOwF5LssiDhs
New

Czechia
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hello i have this problem with live stream to facebook how i can fix it??  (europe czech republic)
2019-4-1
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DannyRetinair
lvl.1

United Kingdom
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A couple of months ago the ability to go live to a FB page was removed without warning. Yesterday I discovered that you can now no longer even go live to your personal profile on Facebook. What's going on?

You are aware people use DJI products for commercial purposes and as such, my families security relies on the tools I use operating as they should?
2019-4-1
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fans57e798ad
lvl.2
Flight distance : 115472 ft
Netherlands
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DJI Stephen Posted at 4-1 09:55
Hello and good day. I am sorry to know that you are having this issue with Facebook live streaming. I am sorry for the inconvenience that this has caused you. Currently, an error occurs when users are using the live stream on Facebook via DJI Go/DJI Go 4 application. Rest assure the we will fix the issue as soon as possible. Thank you for your patience and understanding.

Do you know how ling it takes to fix it and when I can download new software for my iPhone and iPad?
2019-4-2
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DJI Stephen
Super Moderator

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fans57e798ad Posted at 4-2 01:26
Do you know how ling it takes to fix it and when I can download new software for my iPhone and iPad?

As of the moment we are still confirming the case with the proper team. If we have the feedback, we will definitely let you know as soon as possible. Thank you for your patience and support.
2019-4-2
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djiuser_ykIFCwSb4tQO
New

United States
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Please alert me with the Facebook live streaming error is fixed also please
2019-4-12
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fans57e798ad
lvl.2
Flight distance : 115472 ft
Netherlands
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Facebook Live is fixed now!
2019-4-18
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fans80b259f3
lvl.1
Flight distance : 791289 ft
United States
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fans57e798ad Posted at 4-18 23:13
Facebook Live is fixed now!

Hmm. I am trying DJI Go app for a P3 and Facebook livestreaming is still broken.  Always give me an authentication error. Is it working for you today?
2019-4-20
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JAVIER H.
lvl.1

United States
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Authentication Error when trying to livestream on FB personal page... what's the fix on this... it is now July 12th and issue still persist?
2019-7-12
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Michel78
lvl.2
Netherlands
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Same problem here! I cannot choose my business page and, furthermore, I only see the word ´connect´ blinking and never get connection to facebook? What could be te problem???
2019-7-31
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fans71c97f96
lvl.1
Flight distance : 1569593 ft
Poland
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Hello,
Did anyone manage to log out dji 4 of them from their facebook account?
2019-12-13
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fcwest
lvl.3
Flight distance : 73595138 ft
United States
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Streaming live to a Facebook Business page no longer works in the latest version of DJI Go 4 app as of Dec 13, 2019. You can only stream to your personal Facebook page.
The fix? Litchi will do it. I can confirm the latest version of Litchi will stream to any Facebook Business page you manage and to your personal page. I've tested this on both iOS and DJI Smart Controller and Litchi works well when streaming to Facebook. So if you want to do a live stream to a Facebook Business page, you're going to have to purchase Litchi.
2019-12-13
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Zdronowani
lvl.1
Flight distance : 1569593 ft
Poland
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Thank you for your answer. Then I will test it on Litchi,
2019-12-16
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Michel78
lvl.2
Netherlands
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DJI Stephen Posted at 2019-4-2 10:04
As of the moment we are still confirming the case with the proper team. If we have the feedback, we will definitely let you know as soon as possible. Thank you for your patience and support.

Hi Stephen, the same problem occurs again! What can I do?
2-16 13:17
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Michel78 Posted at 2-16 13:17
Hi Stephen, the same problem occurs again! What can I do?

Hi. Thank you for the additional information. I am sorry for the trouble this has caused. With regards to this concern. This issue has been forwarded to our designated DJI support team for further attention. Thank you.
2-18 13:33
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Michel78
lvl.2
Netherlands
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DJI Paladin Posted at 2-18 13:33
Hi. Thank you for the additional information. I am sorry for the trouble this has caused. With regards to this concern. This issue has been forwarded to our designated DJI support team for further attention. Thank you.

I’ve installed the DJI Go app over and over again. No result. Does this problem appear to more people?
2-19 13:13
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Michel78 Posted at 2-19 13:13
I’ve installed the DJI Go app over and over again. No result. Does this problem appear to more people?

Hi. I am sorry for the trouble this has caused. With regards to this matter. As of the moment, this issue/thread has been forwarded to our designated DJI support team to further check the cause of issue. I do apologize, I do not have the exact information regarding this issue but rest assured that I will notify you once we have updates regarding this concern. Again, I am sorry for the trouble and thank you for your understanding.
2-19 13:59
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Michel78 Posted at 2-19 13:13
I’ve installed the DJI Go app over and over again. No result. Does this problem appear to more people?

Thank you for patiently waiting. With regards to this concern. Kindly please log out to your Facebook account from the browsers and the Facebook application on the mobile device then log in again to isolate the issue, please keep us posted for further assistance. Thank you.
2-25 11:51
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Simph59
lvl.1
Flight distance : 12198 ft
France
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DJI Paladin Posted at 2-25 11:51
Thank you for patiently waiting. With regards to this concern. Kindly please log out to your Facebook account from the browsers and the Facebook application on the mobile device then log in again to isolate the issue, please keep us posted for further assistance. Thank you.

Hello. Could we have an update about this issue ? Is it still impossible to stream on facebook ? I tried 4 days ago and not solved. When it's plan to have a solution ? ThanksOn my side I'm connected on DJI GO4 on the Smart controller with a Mavic @ Pro
3-18 07:48
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John McLeod
New

United Kingdom
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This is still an issue on my mavic
Click live stream click facbook it attempts to open a page and returns to the go live screen.
It's a constant loop we need it fixed
4-5 01:40
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djiuser_Q8VCsYi5BNgV
New

United Kingdom
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Hello has a fix been found for this issue yet?
6-4 03:07
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AeroFocusProgmail.com
lvl.1

United States
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I'm trying to live Stream to FACEBOOK from the DJI GO app.    It will give me the 3, 2, 1 count down then in the upper left the live ICON stays white and says CONNECTING.  The Icon never changes to blue and it does not say CONNECTED.  Do you know what the problem is?  I've done it about a year ago with no issues and now I can no longer do it
7-1 03:36
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elalbertmx
lvl.1
Flight distance : 98123 ft

Mexico
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Same problem, any news about this issue, facebook live don´t transmit
7-8 18:06
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COA_M600_PIC
lvl.4
Flight distance : 14616 ft
United States
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DJI Paladin Posted at 2-25 11:51
Thank you for patiently waiting. With regards to this concern. Kindly please log out to your Facebook account from the browsers and the Facebook application on the mobile device then log in again to isolate the issue, please keep us posted for further assistance. Thank you.

5 Months since your last reply to this thread.... and the issue IS STILL NOT FIXED.......... WHEN WILL THIS PROBLEM BE FIXED? NATALIA DOESN'T SEEM TO KNOW AND I'M STARTING TO THINK NEITHER DO YOU.... THIS IS AN IMPORTANT FUNCTION PEOPLE NEEDS FIXED LIKE LAST YEAR... WHEN THE ISSUE FIRST APPEARED... WHY CAN YOU NOT SIMPLY SAY WHAT IS WRONG AND THAT YOU'RE NOT GOING TO FIX IT...
7-23 11:16
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COA_M600_PIC
lvl.4
Flight distance : 14616 ft
United States
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DJI Paladin Posted at 2-25 11:51
Thank you for patiently waiting. With regards to this concern. Kindly please log out to your Facebook account from the browsers and the Facebook application on the mobile device then log in again to isolate the issue, please keep us posted for further assistance. Thank you.

https://forum.dji.com/forum.php?mod=viewthread&tid=212594


ANOTHER THREAD ABOUT THE SAME ISSUE WHEN WILL THIS BE FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!????????????????????????????????????????????????
7-23 11:18
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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COA_M600_PIC Posted at 7-23 11:16
5 Months since your last reply to this thread.... and the issue IS STILL NOT FIXED.......... WHEN WILL THIS PROBLEM BE FIXED? NATALIA DOESN'T SEEM TO KNOW AND I'M STARTING TO THINK NEITHER DO YOU.... THIS IS AN IMPORTANT FUNCTION PEOPLE NEEDS FIXED LIKE LAST YEAR... WHEN THE ISSUE FIRST APPEARED... WHY CAN YOU NOT SIMPLY SAY WHAT IS WRONG AND THAT YOU'RE NOT GOING TO FIX IT...

I am sorry for the trouble this has caused and thank you for sharing your personal insights regarding this matter. This issue has been forwarded to the DJI R&D team, as of the moment we do not have any information, when will be the release of the update for this matter. Again I am sorry for the trouble and thank you for your understanding.
7-24 02:23
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