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Where do i find case info?
2690 3 2019-4-2
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ChrisMac12
lvl.2
Flight distance : 562336 ft
United States
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I called in and they let me know i need to send my MA in for repairs.  I recieved a shipping label via email but i can't seem to find my case number, status update, or anything.

Also, it was my understanding they were going to send me a box to pack my drone into? is this correct? and how long does it take to recieve?

Thanks
2019-4-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi ChrisMac12, the case number can be found in 'My case': https://www.dji.com/service/repair?site=brandsite&from=nav when logging in with the same email account that you created in the case. And we can check the case status in 'Repair Progress Inquiry'.
Sorry that there is no box will be sent to you, please pack the drone well with the original package and find the nearest UPS store to ship the drone. GTScreenshot_20190403_110839.png
2019-4-2
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Drone Cowboy Mr.Douglas Shaw
New

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What is going on with my case nothing works I can’t get any information or News +. You Guys don’t answer your phone??? .  Again Please I would like to have an answer.   And you repair follow up it doesn’t work .  Is this the way you treat people really!
2019-10-10
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DJI Susan
Administrator

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Drone Cowboy Mr.Douglas Shaw Posted at 10-10 05:39
What is going on with my case nothing works I can’t get any information or News +. You Guys don’t answer your phone??? .  Again Please I would like to have an answer.   And you repair follow up it doesn’t work .  Is this the way you treat people really!

Sorry for the inconvenience caused. Could you provide us with your case number? We'd like to check the exact status and help you out.

Also, may I know did you contact our phone support during the working time? If yes, please kindly provide us with your phone number, we'd like to investigate, thanks!
2019-10-11
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