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Pewe...51
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Netherlands
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on the display of my MOTO G5 i see only green stripes when there is a connection with the tello........do you recognize this problem
2019-4-5
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maddox
First Officer
Malaysia
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Any pictures? Try to reinstall the app
2019-4-5
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maddox
First Officer
Malaysia
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And welcome to the forum Pewe...51
2019-4-5
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RYZE
Super Moderator

Hong Kong
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Hi Pewe,we're so sorry to hear your problem. Is it the first time that you has had this issue? Is the issue occurred after updating the Android system, app version, or firmware version?Just now I have comfirmed that MOTO G5 isn't a compatible device.So please try to reset the tello wifi and connect it again.The way to reset the wifi is press and hold the power button for 5 seconds when the Tello is powered on and after the Wi-Fi’s SSID and password are reset, the aircraft will automatically restart.
If the problem still persists,please use other compatible device.And could you please send us the screenshot of device version, Android system version, app version and  image transmission screen with the green stripes occurring. We will report the issue to the R&D department. Thanks a lot.Have a good day.
2019-4-6
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