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Osmo Pocket Stuck On Startup. Gimbal Protected and Wont Rotate
7627 18 2019-4-5
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qcumber
lvl.1
Malaysia
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My less than 2 week old Osmo pocket is having some startup problems. It cannot do a full rotate as the base of the camera, gets stuck at the bottom. It needs a slight push to get pass it. Error message : Gimbal Protected, tap to resume.
https://youtu.be/0tu9r7eRnJE

Osmo pocket was always in its case. Did not drop it, what so ever.


Any ideas how to overcome this?





2019-4-5
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DJI Stephen
Super Moderator

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Hello and good day qcumber. I am sorry to know that you are having this issue with your two week old DJI Osmo Pocket. This is not the experience we want you to have with DJI. May I please know where and when is the exact date did you purchase the DJI Osmo Pocket for us to help you further? Thank you.
2019-4-5
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qcumber
lvl.1
Malaysia
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DJI Stephen Posted at 4-5 09:52
Hello and good day qcumber. I am sorry to know that you are having this issue with your two week old DJI Osmo Pocket. This is not the experience we want you to have with DJI. May I please know where and when is the exact date did you purchase the DJI Osmo Pocket for us to help you further? Thank you.

Hello,

I bought it on 22nd March, from Lazada Malaysia. Here's the link

https://www.lazada.com.my/-i443201717-s658434969.html?urlFlag=true&mp=1&spm=spm=a2o4k.order_details.item_title.1
2019-4-5
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qcumber
lvl.1
Malaysia
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DJI Stephen Posted at 4-5 09:52
Hello and good day qcumber. I am sorry to know that you are having this issue with your two week old DJI Osmo Pocket. This is not the experience we want you to have with DJI. May I please know where and when is the exact date did you purchase the DJI Osmo Pocket for us to help you further? Thank you.

Hello,

I bought it on 22nd March, from Lazada Malaysia. Here's the link

https://www.lazada.com.my/-i443201717-s658434969.html?urlFlag=true&mp=1&spm=spm=a2o4k.order_details.item_title.1
2019-4-5
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DJI Stephen
Super Moderator

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qcumber Posted at 4-5 09:58
Hello,

I bought it on 22nd March, from Lazada Malaysia. Here's the link

Thank you the quick reply qcumber.  I would recommend you to contact our DJI support team to start up a ticket: https://www.dji.com/support. We have the professional team who would do their best to find out the reason of the issue and then the corresponding resolution would be provided. Thank for your support.
2019-4-5
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fans12f29f0d
New

United Arab Emirates
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i have same problem...only 2 day back i brought this
2019-5-19
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djiuser_WAfP9DvJ16qE
New
Malaysia
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Hi I bought it like an hour ago. Started it once and activated it once. The second time I turned it on, it is now stucked. Can't seem to statrt up and it is stucked to the base when turning. Please help me. I havent used it at all and it has been in the box all this while
2019-5-20
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Wilfred
New

Canada
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Same problem here. I just got a case open so DJI can look at it. How was your problem resolved? Via replacement of some sort? I don't even know how it is supposed to work if it can't rotate past the base?
2019-6-24
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freak6767
lvl.2
Flight distance : 74334 ft
France
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So what are your experiences now with this issue?
Is it solved?
Did you get a replacement that is now working perfectly?

I see a lot of comments on this issue, but never people coming back saying now it's working or that their replacement isn't showing the same error.

I bought one yesterday at my local Apple Store, and have all these errors right out of the box (Gimbal protected, overheat, calibration fail, etc)
I consider myself as a geek, with multiple DJI products (with no issues at all), and tried everything on the OP, no success. Guess it's bad luck and DOA. But will my replacement show the same errors?
2019-7-11
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Optimus_Prime
Captain
Flight distance : 518048 ft
Vietnam
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I am curious about this issue too, may any dirt or sand or something stuck within the joins? I saw the video it is hard to move the gimbal.
2019-7-11
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brandon esparsen
New

United States
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Same thing here have only had a out 2-3 weeks and its stuck in projected mode and doing weird stuff in start up mode.
2019-10-27
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fans3ec268fb
lvl.1

United Kingdom
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Hi All,

I am putting together a case against DJI and the consumer protection agency.

I believe the DJI Osmo Pocket gimbal is faulty and prone to malfunction.

I will follow up with links to documents.

DJI should recall the DJI Osmo and offer free repairs.

Cheers
2019-11-12
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Monty Tech
lvl.1
  • >>>
United States
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I have had my osmo pocket for 8 months worked well but recently i can;t get it to start up correctly
When I power it up is starts go thru its sequence Move to face forward-to the left-to the right then it goes up-down 4 times and then it stops pointing almost str it up then it stops and says “Gimbal protected tap to resume” I then tap the screen it then moves and wiggles crazily and stops and again says “Gimbal protected tap to resume” and on and on. once in a while it will start up correctly and the last time i was able to get it to start up I upgraded the firmware and did a calibration but it still won’t start up  Please Advise
2019-11-13
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djiuser_7XXHmtpg5x4M
New
Singapore
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Any updates on this? My 2 week old set suffers the same problem
2020-1-18
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Samuel Goncalves
lvl.1
Canada
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hi, I just bought the refurbished product and it came with this exact same problem!
2020-3-24
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djiuser_0Gf4j6iZXNd9
New
Flight distance : 348264 ft
France
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Mon osmo a 6 mois, même problème le gimball protégé... Parfois il s'emballe... Puis surchauffe . Dans une armoire, en stand by. (360€ et pas de solutions)
2020-3-26
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fans9182f551
lvl.1

Israel
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TRY TO SHAKE THE CAMERA WHEN YOU TURN IT ON! IT WORKED FOR ME!
2020-12-2
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fans9182f551
lvl.1

Israel
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TRY TO SHAKE THE CAMERA WHEN YOU TURN IT ON! IT WORKED FOR ME!
2020-12-2
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Zufo
lvl.1

Canada
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I fixed my gimbal issue but I gotta say my experience is a little on the extreme side!

I had my Osmo on a motorized dolly that has a little weight to it 10.4 ounces), and I took my eye off of it for a little too long and it skipped over the protective edge and dropped about 4 ft exactly upside down right onto the osmo's head (on padded carpeting). The impact, with the addd weight of the dolly, was enough to bend the gimbal arm placing the head so close to the body that it couldn't fully tilt up & down or side to side. I'm in the middle of an important project and getting another camera is not an option.

So I went full Zen and I took the camera into my hands and calmly, slowly, but very firmly bent the arm back into position (being ever so careful to feel a sudden break about to happen). I'm impressed! That was steel I was bending bc I think aluminum would have cracked, and I bent it all the way back up and gave it the clearance it needed. I fired it up and it works with no error message because it can run through it's short calibration sequence.
These things are well built .

I hope this helps at least one other person from thinking they' have to sent into repairs and pay $$. You just have to be gentle and firm!


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2021-7-12
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