Koob
lvl.1
Flight distance : 75863 ft
United States
Offline
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Get in contact with your seller, they may be able to work with you faster and more direct.
I contact Bestbuys customer service for a replacement drone since I was still within the 14 day return/replacement policy.
I had the exact same problem, I was frustrated for 3 days since I got my drone last Thursday and did not have time to activate it until Friday night when I got home. DJI customers services does not operate the weekends so I couldn't do anything, so I sent them an Email instead.
I got a reply from DJI on Monday. But decided to contact Bestbuys first, they had me set up for a replacement drone within the hr. I just had to pay extra for a faster shipping date as I did not want to wait for the free shipping. I got a replacement drone today, and it works as if my frustration with the first drone didn't even exist.
I took that bad boy out and flew it over, and around a nearby lake. Mean while I still have not received a return Email from the DJI Tech support team that I was transferred over to on Monday.
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