This is an exchange between me and Dji's tech support. It's hard to believe that Dji is a world player with this kind of customer support. I wonder if they just don't understand English, or that they truely don't care?
Subject: Goggles RE manufactured date Message: I would like to know if my goggles have been hardware updated. I have included the QR code and serial number.
Benz (DJI Support) 4月5日 CST06:01 Hi Walter,
Thank you for contacting DJI Technical Support.
I'm sorry but we are unable to use the QR code you have sent to know if you have the updated firmware in your DJI Goggles RE.
You can use the DJI Assistant 2 to check if you have the latest firmware. I have the video link of the DJI Goggles since they are only the same way of updating the firmware.
If you have any other concern don't hesitate to reach us. Thank you for choosing DJI. Best Regards, Benz DJI Technical Support
Walt 4月5日 CST07:24 I’m sorry, I didn’t explain myself correctly. I don’t need to know the firmware version of my Goggles RE, I wanted to know if my Goggles included the latest hardware that fixes the “Goggles to Drone range issue”. Many users reported that the link between the Goggles and Drone disconnects in about 700 meters. An updated hardware component is available and has been included in all DJI RE Goggles shipped after Feb 2019.
I wanted to know if my Goggles RE were one of the updated ones. That’s why I included the serial number. Is there any check I can do at my end to determine if my Goggles include the updated hardware? Thanks for your help.
walt
Dji Support) 4月6日 CST00:24 Hi Walter,
Good Day!
If you are able to connect the DJI Goggles RE on the computer and access the DJI Assistant 2, you will be able to see if there is an update available. We don't base the latest firmware on when it was purchased.
If you want to know if you got the latest firmware available to your DJI Goggles, please check the release notes in this link. Currently, the latest version is V1.0.7.0
Regarding your concern about the distance, there are several things to consider one of them is interference. If you encounter a problem with it, please let us know so we can ask the appropriate question to identify the cause of the issue.
If you have any other concern don't hesitate to reach us. Thank you for choosing DJI. Best Regards, Benz DJI Technical Support
4月6日 CST01:13 RE: Dji Goggles RE hardware upgrade....
An updated hardware component is available from Dji, and has been included in all DJI Goggles RE shipped after Feb 2019.
Is there a way for me to find out if my Goggles RE have the latest hardware upgrade?
If NOT, where can I send them, to have them upgraded? Thank you.
walt
Benz (DJI Support) 4月7日 CST04:37 Hi Walter,
Good Day!
The latest firmware of the DJI Goggles RE is V 1.0.7.0. Like what I mention to my previous email, you can check if you got the firmware V 1.0.7.0 by connecting the DJI Goggles RE to the computer and you need to access the DJI Assistant 2.
You don't need to send the DJI Goggles RE to us to update. All firmware update needs to be performed manually.
If you have any other concern don't hesitate to reach us. Thank you for choosing DJI. Best Regards, Benz DJI Technical Support
Hi Benz...
You obviously don’t understand the difference between Firmware and Hardware.
Please find someone at Dji Support who understands English, and have them read and answer my last message. Thank you.
walt
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