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Help finding owner of a drone
932 24 4-7 10:38
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miranda3486
lvl.2

United States
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Hello everyone I am looking for help. I live in southeastern mass and while doing yard work i found a phantom in my woods. I tried contact the company but they are closed today. I went through the sd card there is a picture of the person and all the locations are not from around here. Is there a way to find the owner via S/N with the company or do you have to submit the drone with the FAA. Any help with be great. It is a phantom pro i know they are not cheap.
4-7 10:38
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DJI Stephen
Super Moderator

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Hello and good day miranda3486. Welcome to DJI and thank you for reaching out. We very much appreciate your honesty. Kindly provide me the serial number of the drone via PM so that I can contact the owner via email. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.
4-7 10:53
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ALABAMA
Captain
Flight distance : 9234058 ft
United States
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I wish everyone was like you.  I do admire that!
4-7 13:33
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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DJI Stephen Posted at 4-7 10:53
Hello and good day miranda3486. Welcome to DJI and thank you for reaching out. We very much appreciate your honesty. Kindly provide me the serial number of the drone via PM so that I can contact the owner via email. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.

Awesome!!!
4-8 02:28
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DJI Stephen
Super Moderator

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Hello and good day Mark The Droner. Thank you for the reply. We are here to help you always.
4-8 12:49
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fans96a5c62e
lvl.2

United States
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DJI Stephen Posted at 4-7 10:53
Hello and good day miranda3486. Welcome to DJI and thank you for reaching out. We very much appreciate your honesty. Kindly provide me the serial number of the drone via PM so that I can contact the owner via email. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.

Any updates if you were able to get an email from them. I sent a pm but never go a reply.
4-9 11:39
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DJI Stephen
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fans96a5c62e Posted at 4-9 11:39
Any updates if you were able to get an email from them. I sent a pm but never go a reply.

Hello and good day. I have sent you a PM with regards to the serial number that you have sent. Kindly please check. Thank you.
4-9 14:18
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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That’s awesome.

I very much appreciate the thread OP, for this act of kindness..



RedHotPoker


4-9 21:39
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jacksonnai
Captain
Malaysia
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Hopefully you found the owner, respect bro! You done a great job
4-12 19:04
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Sayhelloforme
Captain
Flight distance : 8133219 ft
United States
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DJI Stephen Posted at 4-7 10:53
Hello and good day miranda3486. Welcome to DJI and thank you for reaching out. We very much appreciate your honesty. Kindly provide me the serial number of the drone via PM so that I can contact the owner via email. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.

Wow, this is awesome. Thanks Stephen for taking time to do this. If  successful , I’m sure there will be one happy person.
4-12 19:28
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Sayhelloforme
Captain
Flight distance : 8133219 ft
United States
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Thank you for your honesty   
4-12 19:29
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fans96a5c62e
lvl.2

United States
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Dji Stephen I sent you the s/n a couple days ago haven't heard from you.
4-15 02:22
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Dreamer1
lvl.3
Flight distance : 1936781 ft
United States
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My buddy was out metal detecting and found a DJI spark. Memory card has some content on it. no tail number. Can you help with the serial number?
7-14 19:27
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Sean-newbie
Second Officer
United Kingdom
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For the OP, it may be a trait of a newbie such as myself but I find that, whilst looking at various settings etc., I tend to switch my drone on and off quite a lot in the house.
Each switch on creates a record ( a .DAT file) in the drone's 'flight recorder'. These records remain on the drone, though they may be over written if the memory is near full but DJI or someone who knows would have to confirm or refute that.
The relevance of this is, that if you look at the 'flight maps' that can be generated from these files, such behaviour shows up as a large number of extremely localised 'flights' in one location. They are, in mycase, centred in or around my house.
The problem with this approach is that it seems you need a controller and viewing device (tablet/phone etc. ) to 'grant access' to these DAT files so that they may be downloaded, via USB cable, to a computer for examination. If there is a club near you perhaps someone there would be as kind as you and let you use a controller etc. to grant that access. Once the access has been granted the controller is no longer needed but the permission lasts only whilst the drone is switched on.
The download takes a comparatively long time (50+ minutes for the last lot I down loaded) so the battery charge might be a problem and you also need to run the .DAT files through software such as DatCon to produce usable results.
7-15 14:54
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prbrown
lvl.1

United States
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DJI Stephen Posted at 4-7 10:53
Hello and good day miranda3486. Welcome to DJI and thank you for reaching out. We very much appreciate your honesty. Kindly provide me the serial number of the drone via PM so that I can contact the owner via email. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.

Hi Stephen, sorry to bother you but I too have a lost drone.  Are you still available to provide locator service?
I think it would be great if there was a way to tell the drone to go home after a charge.
A great addition to the website would be a method for people to enter the found drones sn with finders contact info and automate the sending of the notice to the owner.
Please let me know if you would like me to PM the SN and my contact info.
Thanks
7-15 17:57
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embayweather
Captain
Flight distance : 556667 ft
United Kingdom
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Hats off to you Miranda, you prove that there are good people in this world. Thank you.
7-16 04:12
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F.KOK
First Officer
Flight distance : 11970495 ft
Namibia
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Hello miranda3486, may God bless you.  
7-16 07:15
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DJI Stephen
Super Moderator

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prbrown Posted at 7-15 17:57
Hi Stephen, sorry to bother you but I too have a lost drone.  Are you still available to provide locator service?
I think it would be great if there was a way to tell the drone to go home after a charge.
A great addition to the website would be a method for people to enter the found drones sn with finders contact info and automate the sending of the notice to the owner.

Hello and good day prbrown. Thank you for reaching out and for these information you have shared with us. I will forward this information to the designated DJI department for further development. In addition since this incident happened to your DJI drone I would recommend you contact our DJI support team to start up a ticket for the said drone. We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry to know what happened to your DJI Drone and thank for your support.
https://repair.dji.com/repair/index?site=brandsite&from=nav
7-16 08:33
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DronePilotLiam
lvl.2
Flight distance : 43501 ft
United States
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Thanks for doing the right thing!
7-16 10:11
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prbrown
lvl.1

United States
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Hi Stephen, I mean that I found a drone and would like to get it returned to the owner, not that I lost the drone.  Since you previously had offered to contact the owner with Miranda3486's contact information I was asking if you would do the same for me, or if there is another channel to initiate this contact and get the lost drone home.
Thank you
7-16 19:05
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prbrown
lvl.1

United States
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Found the drones home.  Just had to download and install DJI Assistant 2, DatCon and CsvView, then follow the post made by Sparkz71 on the post https://forum.dji.com/thread-139728-1-1.html.
review earliest log and there it was.
7-17 20:26
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djiuser_GtV9OPTQzThf
lvl.1

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DJI Stephen Posted at 4-7 10:53
Hello and good day miranda3486. Welcome to DJI and thank you for reaching out. We very much appreciate your honesty. Kindly provide me the serial number of the drone via PM so that I can contact the owner via email. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.

Hi Stephen,

I also found a drone (at the bottom of a river). Although I’m sure the drone is busted, the SD card does work and I would like to return the drone and the card to it’s owner. I have the SN but not sure how to send a DM through here. Could you DM me and I will reply to you with the SN. Thanks!
9-9 15:47
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DJI Stephen
Super Moderator

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djiuser_GtV9OPTQzThf Posted at 9-9 15:47
Hi Stephen,

I also found a drone (at the bottom of a river). Although I’m sure the drone is busted, the SD card does work and I would like to return the drone and the card to it’s owner. I have the SN but not sure how to send a DM through here. Could you DM me and I will reply to you with the SN. Thanks!

Hello and good day. Thank you for reaching out and for sharing this information with us. I have sent you a DM. Please try to reply on it if you have time. Thank you.
9-10 08:13
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djiuser_w6HYBkMLJrju
lvl.1

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DJI Stephen Posted at 4-7 10:53
Hello and good day miranda3486. Welcome to DJI and thank you for reaching out. We very much appreciate your honesty. Kindly provide me the serial number of the drone via PM so that I can contact the owner via email. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.

DJI Stephen, can you also help me with the same issue of a found drone?  No registration.
9-14 17:37
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DJI Stephen
Super Moderator

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djiuser_w6HYBkMLJrju Posted at 9-14 17:37
DJI Stephen, can you also help me with the same issue of a found drone?  No registration.

Hello and good day. Thank you for reaching out. I am glad to help you with regards to this matter. Kindly provide me the serial number of the drone via PM so that we can contact the owner. In addition can I also ask for your personal contact information for me to forward it to the registered owner of the said drone for you to be able to communicate with one another? Thank you.
9-15 08:19
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