Hello and good day. I am sorry to know that you are having this issue with the firmware of your DJI Mavic Air. Can you please try to update the firmware of the said drone using the DJI Assistant 2. I will be posting the link where in you can find and download the most recent firmware for the DJI Mavic Air. In additon I will be posting an official DJI Tutorial Video on how to update the DJI Mavic Air's firmware using the DJI Assistant 2. Please keep us posted on the said issue for us to be able to help you further. Thank you.
lvl.1
DJI team