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Smart Controller wont boot up
1599 8 2019-4-9
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dkotinsky
lvl.4
Flight distance : 12121056 ft
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United States
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Send it in?  Is that the final answer?  Maybe my memory is full.


Stuck here

Stuck here
2019-4-9
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DJI Tony
Super Moderator

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Hi, we're sorry to know about this situation. We would suggest sending the remote controller back to the repair center for further evaluation. For the additional information, after the repair, all information of the user will be clear, including but not limited to photos, videos, and the third party app. If you wish to contact our support, please refer to the link below. Thank you for understanding.

www.dji.com/support
2019-4-9
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dkotinsky
lvl.4
Flight distance : 12121056 ft
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United States
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Ok  thats great
2019-4-9
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ting-ting
First Officer
Flight distance : 4552959 ft
United States
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Have you tried factory reset at all?
2019-4-9
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DJI Gamora
Super Moderator

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You're very much welcome dkontinsky. If you have any more questions or concern about your DJI Smart Controller you feel free to post here in the forum and we are happy to assist you. Have a great day!
2019-4-9
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DH_Pilot
Captain
Flight distance : 2786011 ft
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Slovakia
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did you tried hard reset? Hold power on button for about 10 or more seconds until it will shut off?
2019-4-9
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fans1c2c7f31
lvl.3
Flight distance : 54663753 ft
Australia
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DH_Pilot Posted at 4-9 20:34
did you tried hard reset? Hold power on button for about 10 or more seconds until it will shut off?

I today have this problem too.  Locked up on boot screen.  Just finished a flight, shut down, rebooted 5 minutes later, lock up occurs. Over an hour from me office!  Now trying to fix it.  I suspect full internal memory.

What is the Hard reset - power off 10 secs?   Doesn't work for me.  There must be a way to fully factory restore these things to free up internal memory?
2019-4-28
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Nigelpugh7
First Officer
Flight distance : 1309032 ft
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United Kingdom
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This was the problem we had with our first smart controller.

Dji online support spent ages trying to diagnose the problem but could not get past that splash screen.

Ours was due to the internal memory filling up.

It had to be sent back and was replaced with a new one.

2019-4-29
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Nigelpugh7
First Officer
Flight distance : 1309032 ft
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United Kingdom
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If you have tried the factory reset and it still is hung there is one more thing you can try.

Connect it to a pc or Mac and try to browse the memory.

You might have to use an app, we used android browser on our Mac.

Sadly it didn’t fix it for us, hence we sent it back for a replacement..

But worth a go for you perhaps?
2019-4-29
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