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Ronin S firmware issues
1841 29 2019-4-9
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nray4141
lvl.2
Flight distance : 115 ft
United States
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I'm not sure where else to post after all the issues I have been having trying to update my Ronin S gimbal. I am currently using the dji pro assistant for the ronin, and everytime I try connect and download the firmware I get the same issue of "cannot load firmware list please retry." Before I get someone from support telling me to try a new computer, I have tried a desktop and mac and both have the same issue. The iphone app tells me that the firmware is "NA" so I am not sure what else I can do. Support wasnt any help and I am wondering if I just have a faulty unit. I have video proof of the issue as well. Any help would be greatly appreciated because this is a really frustrating issue.
2019-4-9
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chuckster
lvl.1
United States
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I'm having the same issue!!  Would love to update before this weekend to use the a7riii for a shoot, but this is frustrating.

2019-4-9
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fans084fa615
lvl.2
Flight distance : 115 ft
United States
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chuckster Posted at 4-9 11:37
I'm having the same issue!!  Would love to update before this weekend to use the a7riii for a shoot, but this is frustrating.

[view_image]

I’m really glad I’m not the only one to be honest. Let me know if you get a fix for this.
2019-4-9
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi nray4141, sorry for the troubles on connecting to the DJI Pro Assistant, may I have the version of the DJI Pro Assistant you downloaded? Please make sure the Ronin-S is turning off when connecting to the Assistant. If there is still no luck, please export the logs to us for further analysis and the serial number of the device: C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log Thank you.
2019-4-10
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DJI Mindy
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chuckster Posted at 4-9 11:37
I'm having the same issue!!  Would love to update before this weekend to use the a7riii for a shoot, but this is frustrating.

[view_image]

Hi chuckster, sorry to know you have the same problem, please check my post in 4#, thank you.
2019-4-10
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nray4141
lvl.2
Flight distance : 115 ft
United States
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DJI Mindy Posted at 4-10 01:54
Hi nray4141, sorry for the troubles on connecting to the DJI Pro Assistant, may I have the version of the DJI Pro Assistant you downloaded? Please make sure the Ronin-S is turning off when connecting to the Assistant. If there is still no luck, please export the logs to us for further analysis and the serial number of the device: C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log Thank you.

Hey Mindy, do I need to get the logs from the data of the DJI Pro assistant app? Just a little confused on where to get that data to be honest. Look forward to hearing from you, thanks
2019-4-10
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chuckster
lvl.1
United States
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Hey there

I am using the newest version of the DJI pro assistant for ronin v.2.0.2

Where would I find the log info on my Mac
2019-4-10
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nray4141
lvl.2
Flight distance : 115 ft
United States
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DJI Mindy Posted at 4-10 01:54
Hi nray4141, sorry for the troubles on connecting to the DJI Pro Assistant, may I have the version of the DJI Pro Assistant you downloaded? Please make sure the Ronin-S is turning off when connecting to the Assistant. If there is still no luck, please export the logs to us for further analysis and the serial number of the device: C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log Thank you.

I have downloaded the most current version of DJI Pro Assistant so that would be V 2.0.2 from the website. Sorry to not answer the first question.
2019-4-10
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DJI Mindy
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nray4141 Posted at 4-10 09:04
I have downloaded the most current version of DJI Pro Assistant so that would be V 2.0.2 from the website. Sorry to not answer the first question.

We just need the logs of the DJI Pro Assistant for Ronin software and the serial number, please find it in your computer if you are using the Windows: C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log
2019-4-12
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nray4141
lvl.2
Flight distance : 115 ft
United States
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DJI Mindy Posted at 4-12 04:01
We just need the logs of the DJI Pro Assistant for Ronin software and the serial number, please find it in your computer if you are using the Windows: C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log

This is the only thing I can find. That extension you replied with isn’t anywhere on my computer. I also can’t find the log files at all. I’m not trying to be difficult but the only thing I can find about DJI products on my computer is right here in this folder. Nothing about log files though.
image.jpg
2019-4-12
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DJI Mindy
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chuckster Posted at 4-10 08:06
Hey there

I am using the newest version of the DJI pro assistant for ronin v.2.0.2

Sorry for the late response, I just got the path from our engineers, please find the logs here: ~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp
2019-4-15
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DJI Mindy
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nray4141 Posted at 4-12 07:42
This is the only thing I can find. That extension you replied with isn’t anywhere on my computer. I also can’t find the log files at all. I’m not trying to be difficult but the only thing I can find about DJI products on my computer is right here in this folder. Nothing about log files though.

Can you please try with the MAC and find the logs here: ~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp?
2019-4-15
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chuckster
lvl.1
United States
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DJI Mindy Posted at 4-15 00:42
Sorry for the late response, I just got the path from our engineers, please find the logs here: ~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp

the most recent log:

[2019-04-18 18:51:07:124][info]
[ws] event: { EVENT: 'firmware_refresh_progress', PROGRESS: 94 }

[2019-04-18 18:51:07:124][info]
[upgrade-ws][ws-event]firmware_refresh_progress 94

[2019-04-18 18:51:07:125][info]
[ws] event: { EVENT: 'firmware_refresh_progress', PROGRESS: 100 }

[2019-04-18 18:51:07:125][info]
[upgrade-ws][ws-event]firmware_refresh_progress 100

[18:51:07.365][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[18:51:08.370][DJIWebFileGetter    ] NetworkError: 3
[18:51:08.370][DJIWebFileGetter    ] [OnFinish]reply statusCode=0
[18:51:08.370][DJIWebFileGetter    ] Reply error :3
[18:51:08.370][DJIWebFileGetter    ] Reply error string :Host terra-2-g.djicdn.com not found
[2019-04-18 18:51:08:371][info]
[ws] rsp: { ERROR: 'failure',
  ERROR_STEP_CODE: 1,
  ERROR_SUB_CODE: 3,
  ERROR_TYPE_CODE: 3,
  SEQ: 'uc3j6gyq' }

[2019-04-18 18:51:08:372][error]
[upgrade-ws][ws-rsp]refresh_upgrade_package_info failure { ERROR: 'failure',
  ERROR_STEP_CODE: 1,
  ERROR_SUB_CODE: 3,
  ERROR_TYPE_CODE: 3,
  SEQ: 'uc3j6gyq' }

[2019-04-18 18:51:11:372][info]
{"SEQ":"c5wxp8dv","CMD":"get_auth_list"}

[2019-04-18 18:51:11:373][info]
{"ERROR":"success","SEQ":"c5wxp8dv","VALUE":{"auth_list":[{"id":"account","status":1},{"id":"already_started","status":1},{"id":"improve_plan","status":1},{"id":"sn","status":1}]}}

[2019-04-18 18:51:11:373][info]
[general2-ws][ws-rsp] getAuthList success { auth_list:
   [ { id: 'account', status: 1 },
     { id: 'already_started', status: 1 },
     { id: 'improve_plan', status: 1 },
     { id: 'sn', status: 1 } ] }

[18:51:15.250][                    ] release 22DJIIdentifierInterfaceI19DJISecondIdentifierE
[18:51:15.254][                    ] Release DJIIdentifier.
[18:51:15.254][                    ] release 22DJIIdentifierInterfaceI20DJIGeneralIdentifierE
[18:51:15.254][                    ] Release DJIIdentifier.
[18:51:15.254][gen_idf_/dev/cu.usbm] release 22DJIIdentifierInterfaceI20DJIGeneralIdentifierE
[18:51:15.254][gen_idf_/dev/cu.usbm] Release DJIIdentifier.
2019-4-18
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DJI Mindy
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Flight distance : 7 ft
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chuckster Posted at 4-18 15:56
the most recent log:

[2019-04-18 18:51:07:124]

Thanks for getting back, the logs have been forwarded to our engineers for analysis, we would much appreciate if you could provide us the serial number of the Ronin-S.
2019-4-18
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DJI Mindy
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Flight distance : 7 ft
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chuckster Posted at 4-18 15:56
the most recent log:

[2019-04-18 18:51:07:124]

Hi chuckster, our engineers have checked the log and found it was a network error, did you double check the network? Any chance to try another network?
2019-4-22
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fanscccb08f3
lvl.2
Flight distance : 115 ft
United States
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2019-05-11 10:51:54:219][info]
[upgrade-ws][ws-event]firmware_refresh_progress 82

[2019-05-11 10:51:54:219][info]
[ws] event: { EVENT: 'firmware_refresh_progress', PROGRESS: 88 }

[2019-05-11 10:51:54:220][info]
[upgrade-ws][ws-event]firmware_refresh_progress 88

[2019-05-11 10:51:54:220][info]
[ws] event: { EVENT: 'firmware_refresh_progress', PROGRESS: 94 }

[2019-05-11 10:51:54:221][info]
[upgrade-ws][ws-event]firmware_refresh_progress 94

[2019-05-11 10:51:54:221][info]
[ws] event: { EVENT: 'firmware_refresh_progress', PROGRESS: 100 }

[2019-05-11 10:51:54:221][info]
[upgrade-ws][ws-event]firmware_refresh_progress 100

[2019-05-11 10:51:54:361][info]
[ws] rsp: { ERROR: 'failure',
  ERROR_STEP_CODE: 1,
  ERROR_SUB_CODE: 3,
  ERROR_TYPE_CODE: 3,
  SEQ: '4jfcco2a' }

[2019-05-11 10:51:54:362][error]
[upgrade-ws][ws-rsp]refresh_upgrade_package_info failure { ERROR: 'failure',
  ERROR_STEP_CODE: 1,
  ERROR_SUB_CODE: 3,
  ERROR_TYPE_CODE: 3,
  SEQ: '4jfcco2a' }

[2019-05-11 10:51:57:362][info]
{"SEQ":"v6zyzho9","CMD":"get_auth_list"}

[2019-05-11 10:51:57:363][info]
{"ERROR":"success","SEQ":"v6zyzho9","VALUE":{"auth_list":[{"id":"already_started","status":1},{"id":"improve_plan","status":0}]}}

[2019-05-11 10:51:57:364][info]
[general2-ws][ws-rsp] getAuthList success { auth_list:
   [ { id: 'already_started', status: 1 },
     { id: 'improve_plan', status: 0 } ] }

2019-5-11
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fanscccb08f3
lvl.2
Flight distance : 115 ft
United States
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no idea why my name keeps changing but this is nray4141 Mindy
2019-5-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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fanscccb08f3 Posted at 5-11 07:55
no idea why my name keeps changing but this is nray4141 Mindy

Hi there, sorry for the difficulties on updating the firmware, what is the error message and error code when the firmware update is failed? May I have the screenshot? And which name are you referring to? The Forum name? If yes, please log in the Forum via the computer and change it in My Settings.
2019-5-13
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Bekro
lvl.1
Flight distance : 440643 ft
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United States
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I'm having the same issue!!  cannot load firmware list please retry
I'm using the newest version of the DJI pro assistant for Ronin S  v.2.0.2

log
[14:58:02.857][DJIIdentifierMgr    ] Device Arrive COM4
[14:58:02.860][DJICmdIo            ] open COM4
[14:58:03.061][DJISerialIo         ] Open COM4 success!
[14:58:03.061][DJIIdentifierMgr    ] open device succeed
[14:58:03.090][DJIIdentifierMgr    ] [Center_board , hg700        , 01.00.06.40  ], App
[14:58:03.090][DJIDeviceMgr        ] device service ready! COM4
[14:58:03.105][DJIDeviceMgr        ] DevArrival, Center_board, hg700, ,01.00.06.40, 1f3d860bd874e5b09a6aee73313e1b65f6a6198d, activated
[14:58:03.523][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:03.549][DJIWebFileGetter    ] [OnFinish]reply statusCode=201
[14:58:03.799][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:04.708][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 1f3d860bd874e5b09a6aee73313e1b65f6a6198d, activated
[14:58:04.728][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 1f3d860bd874e5b09a6aee73313e1b65f6a6198d, activated
[14:58:04.820][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:04.931][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:05.133][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:05.134][DJIServerApi        ] [ApiV2UserUsertype]url=https://mydjiflight.dji.com/api/v2/user/user_type||device_token=04efed53-fe0c-4688-bcff-50a270028da3
[14:58:05.179][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:05.400][DJIWebFileGetter    ] [OnFinish]reply statusCode=201
[14:58:05.400][DJILogin            ] user type:
[14:58:05.448][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:07.738][DJIWebSocketServer  ] No service for [/controller/config/user/1f3d860bd874e5b09a6aee73313e1b65f6a6198d]
[14:58:14.523][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 1f3d860bd874e5b09a6aee73313e1b65f6a6198d, activated
[14:58:14.554][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 1f3d860bd874e5b09a6aee73313e1b65f6a6198d, activated
[14:58:14.598][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[14:58:14.599][DJIUpgradeView      ] userType :
[14:58:14.615][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[14:58:14.615][DJIDeviceInfoEnumera]  11%  2/17 Battery(0)
[14:58:14.633][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:14.635][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:14.666][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:14.670][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:15.114][DJIDeviceInfoEnumera]  17%  3/17 Focus_Wheel(1)
[14:58:15.420][DJIDeviceInfoEnumera]  23%  4/17 Pitch(1)
[14:58:15.420][DJIDeviceInfoEnumera]  29%  5/17 Roll(2)
[14:58:15.622][DJIDeviceInfoEnumera]  35%  6/17 Bluetooth(1)
[14:58:16.227][DJIDeviceInfoEnumera]  41%  7/17 IMU(0)
[14:58:16.227][DJIDeviceInfoEnumera]  47%  8/17 Yaw(3)
[14:58:16.627][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[14:58:16.627][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[14:58:16.637][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[14:58:16.637][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[14:58:16.637][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[14:58:16.637][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[14:58:16.647][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[14:58:16.647][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[14:58:16.647][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[14:58:16.647][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[14:58:16.647][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[14:58:16.647][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[14:58:16.647][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[14:58:16.647][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[14:58:16.647][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[14:58:16.647][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[14:58:16.657][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[14:58:16.657][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[14:58:16.657][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.40   
[14:58:16.657][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 09.01.00.17 App : 00.01.09.68   GB09
[14:58:16.657][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:58:16.657][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:58:16.657][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:58:16.657][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[14:58:16.657][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) Ldr : 01.00.00.00 App : 01.02.00.06   
[14:58:16.657][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[14:58:16.657][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[14:58:16.657][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[14:58:16.657][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[14:58:16.657][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[14:58:16.657][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[14:58:16.657][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[14:58:16.658][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[14:58:16.658][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[14:58:16.658][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[14:58:16.658][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[14:58:16.993][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[14:58:17.015][DJIWebFileGetter    ] NetworkError: 3
[14:58:17.015][DJIWebFileGetter    ] [OnFinish]reply statusCode=0
[14:58:17.015][DJIWebFileGetter    ] Reply error :3
[14:58:17.015][DJIWebFileGetter    ] Reply error string :Host terra-2-g.djicdn.com not found
[14:58:17.563][DJIWebSocketServer  ] No service for [/controller/config/user/1f3d860bd874e5b09a6aee73313e1b65f6a6198d]
[14:58:19.833][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 1f3d860bd874e5b09a6aee73313e1b65f6a6198d, activated
[14:58:19.941][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:19.953][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:20.359][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 1f3d860bd874e5b09a6aee73313e1b65f6a6198d, activated
[14:58:20.471][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:20.474][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:58:23.384][DJIWebSocketServer  ] No service for [/controller/config/user/1f3d860bd874e5b09a6aee73313e1b65f6a6198d]
[14:58:29.526][                    ] release class DJIIdentifierInterface<class DJISecondIdentifier>
[14:58:29.526][                    ] Release DJIIdentifier.
[14:58:29.526][                    ] release class DJIIdentifierInterface<class DJIGeneralIdentifier>
[14:58:29.526][                    ] Release DJIIdentifier.
[14:58:29.526][gen_idf_COM4        ] release class DJIIdentifierInterface<class DJIGeneralIdentifier>
[14:58:29.526][gen_idf_COM4        ] Release DJIIdentifier.
[14:58:29.526][DJISerialIo         ] Free COM4 success!
2019-5-17
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djiuser_baBBedMrDcAr
lvl.1

United States
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I'm trying to update my Ronin-s firmware on my Mac and Mac book Pro.  I'm getting the message "Cannot Load Firmware List."  I'm running macOS High Sierra V 10.13.6 and DJI Pro Assistant For Ronin 2.0.2    What info do you need from me to resolve the issue.  On my Ronin-S  iPhone app it says my firmware version is: N/A  I cant find a S/N on my Ronin-S        I'll provide the log files if you can direct me how to find them on my Mac book Pro.
2019-6-1
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georg1984
lvl.1

Austria
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Hi, I get the same message.


2019-6-1
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gregrev
lvl.1
Flight distance : 870476 ft
United States
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I had the same "Cannot Load Firmware" issue. It appears it's an issue with certain network connections... I was able to solve it on the Mac by simply connecting to my iPhone's 3G connection as a Personal Hotspot instead of my home wifi. Go figure.
2019-6-8
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ChasFord
lvl.1

United States
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Problem solved!  It was a problem with using my home network connection as well.  I used my "Personal Hotspot" on my iPhone and was able to successfully download the latest firmware.  Looks like this is the "go-to" solution when you can't upgrade your Ronin-s firmware.
2019-6-14
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ChasFord
lvl.1

United States
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Problem solved!  It was a problem with using my home network connection as well.  I used my "Personal Hotspot" on my iPhone and was able to successfully download the latest firmware.  Looks like this is the "go-to" solution when you can't upgrade your Ronin-s firmware.
2019-6-14
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Jeffro West
lvl.1
Canada
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Hey, you might have to get the new version of the DJI Pro Assistant before you are able to update the Ronin Firmware. I updated mine recently with Version 2.02 of the Assistant software. Hope this helps.
2019-6-14
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KILLSHOTMEDIA
lvl.1
Australia
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Hey Guys, Just FYI.

If your running a VPN such as Nord that filters what can and can't access your network it won't work. I have a brand new Ronin-s, App on Windows 10 Version 2.02 and it simply gave me the same error.

switched off VPN and disabled its blocking functions and it worked first try.  I guess people using a hot spot on their phone and having success is a similar related issue / work around.
2019-6-19
Use props
corbego
lvl.1

Offline

Wow - hotspot worked for me too. Took a couple of tries. That's a weird bug.
2019-10-10
Use props
FPV777
lvl.1
Flight distance : 43507 ft
  • >>>
Turkmenistan
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DJI Mindy Posted at 4-15 00:42
Sorry for the late response, I just got the path from our engineers, please find the logs here: ~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp

same problem (((((((((
i have use 3 communications hotspot (((  cannot update ((((((

[14:02:56.471][DJIIdentifierMgr    ] Device Arrive COM7
[14:02:56.475][DJICmdIo            ] open COM7
[14:02:56.676][DJISerialIo         ] Open COM7 success!
[14:02:56.676][DJIIdentifierMgr    ] open device succeed
[14:02:56.696][gen_idf_COM7        ]  GetModuleActivateStatus1 Error! ErrorId : 2
[14:02:56.708][DJIIdentifierMgr    ] [Center_board , hg700        , 01.00.06.35  ], App
[14:02:56.708][DJIDeviceMgr        ] device service ready! COM7
[14:02:56.722][DJIDeviceMgr        ] DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, normal
[14:02:58.331][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:02:58.844][DJIWebFileGetter    ] [OnFinish]reply statusCode=201
[14:02:59.482][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, normal
[14:02:59.505][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:02:59.971][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:00.009][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, normal
[14:03:00.279][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:00.586][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:00.994][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:23.322][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, normal
[14:03:23.356][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, normal
[14:03:23.390][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[14:03:23.390][DJIUpgradeView      ] userType :
[14:03:23.398][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[14:03:23.398][DJIDeviceInfoEnumera]  11%  2/17 Battery(0)
[14:03:23.404][DJIDeviceInfoEnumera]  17%  3/17 Focus_Wheel(1)
[14:03:23.404][DJIDeviceInfoEnumera]  23%  4/17 Roll(2)
[14:03:23.405][DJIDeviceInfoEnumera]  29%  5/17 Yaw(3)
[14:03:23.410][DJIDeviceInfoEnumera]  35%  6/17 Bluetooth(1)
[14:03:23.625][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:23.629][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:23.629][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:23.938][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:03:24.196][DJIDeviceInfoEnumera]  41%  7/17 IMU(0)
[14:03:24.202][DJIDeviceInfoEnumera]  47%  8/17 Pitch(1)
[14:03:25.422][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[14:03:25.422][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[14:03:25.422][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[14:03:25.422][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[14:03:25.422][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[14:03:25.422][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[14:03:25.422][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[14:03:25.423][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[14:03:25.423][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[14:03:25.423][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[14:03:25.432][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[14:03:25.432][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[14:03:25.432][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[14:03:25.432][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[14:03:25.432][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[14:03:25.432][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[14:03:25.432][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[14:03:25.432][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[14:03:25.433][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.35   
[14:03:25.433][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 00.01.00.16 App : 00.01.09.20   GB09
[14:03:25.433][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:03:25.433][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:03:25.433][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:03:25.433][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[14:03:25.433][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) Ldr : 01.00.00.00 App : 01.02.00.00   
[14:03:25.433][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[14:03:25.433][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[14:03:25.433][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[14:03:25.433][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[14:03:26.376][DJIWebSocketServer  ] No service for [/controller/config/user/da87686315f00b556c0192508e4dfa96bebb107a]
[14:03:26.598][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[14:03:56.814][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[14:03:56.814][DJIUpgradeView      ] userType :
[14:03:56.824][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[14:03:56.825][DJIDeviceInfoEnumera]  11%  2/17 IMU(0)
[14:03:56.825][DJIDeviceInfoEnumera]  17%  3/17 Pitch(1)
[14:03:56.825][DJIDeviceInfoEnumera]  23%  4/17 Battery(0)
[14:03:56.830][DJIDeviceInfoEnumera]  29%  5/17 Roll(2)
[14:03:56.830][DJIDeviceInfoEnumera]  35%  6/17 Yaw(3)
[14:03:56.837][DJIDeviceInfoEnumera]  41%  7/17 Bluetooth(1)
[14:03:57.327][DJIDeviceInfoEnumera]  47%  8/17 Focus_Wheel(1)
[14:03:58.852][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[14:03:58.852][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[14:03:58.852][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[14:03:58.852][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[14:03:58.852][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[14:03:58.852][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[14:03:58.852][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[14:03:58.853][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[14:03:58.853][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[14:03:58.853][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[14:03:58.862][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[14:03:58.862][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[14:03:58.862][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[14:03:58.862][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[14:03:58.862][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[14:03:58.862][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[14:03:58.863][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[14:03:58.863][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[14:03:58.863][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.35   
[14:03:58.863][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 00.01.00.16 App : 00.01.09.20   GB09
[14:03:58.863][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:03:58.863][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:03:58.863][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:03:58.863][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[14:03:58.863][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) Ldr : 01.00.00.00 App : 01.02.00.00   
[14:03:58.863][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[14:03:58.863][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[14:03:58.863][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[14:03:58.863][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[14:03:58.864][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[14:03:58.864][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[14:03:58.864][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[14:03:58.864][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[14:03:58.864][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[14:03:58.864][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[14:03:58.864][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[14:03:59.273][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[14:04:12.572][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, normal
[14:04:12.880][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:12.882][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:13.100][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, normal
[14:04:13.396][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:13.396][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:16.133][DJIWebSocketServer  ] No service for [/controller/config/user/da87686315f00b556c0192508e4dfa96bebb107a]
[14:04:18.099][DJIIdentifierMgr    ] Device Remove COM7
[14:04:18.099][DJISerialIo         ] Free COM7 success!
[14:04:18.099][DJICmdIo            ] DJICmdIo closed.
[14:04:18.099][DJIDeviceMgr        ] DevRemoved, Center_board, hg700, 01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a
[14:04:22.732][DJIIdentifierMgr    ] Device Arrive COM7
[14:04:22.732][DJICmdIo            ] open COM7
[14:04:22.933][DJISerialIo         ] Open COM7 success!
[14:04:22.933][DJIIdentifierMgr    ] open device succeed
[14:04:22.933][gen_idf_COM7        ] release class DJIIdentifierInterface<class DJIGeneralIdentifier>
[14:04:22.933][gen_idf_COM7        ] Release DJIIdentifier.
[14:04:22.995][DJIIdentifierMgr    ] [Center_board , hg700        , 01.00.06.35  ], App
[14:04:22.995][DJIDeviceMgr        ] device service ready! COM7
[14:04:22.995][DJIDeviceMgr        ] DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, activated
[14:04:23.278][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:25.714][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, activated
[14:04:25.737][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.35, da87686315f00b556c0192508e4dfa96bebb107a, activated
[14:04:25.773][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[14:04:25.773][DJIUpgradeView      ] userType :
[14:04:25.781][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[14:04:25.781][DJIDeviceInfoEnumera]  11%  2/17 Battery(0)
[14:04:25.787][DJIDeviceInfoEnumera]  17%  3/17 Pitch(1)
[14:04:25.787][DJIDeviceInfoEnumera]  23%  4/17 Roll(2)
[14:04:25.787][DJIDeviceInfoEnumera]  29%  5/17 Yaw(3)
[14:04:25.793][DJIDeviceInfoEnumera]  35%  6/17 Bluetooth(1)
[14:04:25.971][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:25.972][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:26.200][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:26.202][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:26.285][DJIDeviceInfoEnumera]  41%  7/17 Focus_Wheel(1)
[14:04:26.585][DJIDeviceInfoEnumera]  47%  8/17 IMU(0)
[14:04:27.812][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[14:04:27.812][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[14:04:27.812][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[14:04:27.812][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[14:04:27.813][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[14:04:27.813][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[14:04:27.813][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[14:04:27.813][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[14:04:27.813][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[14:04:27.813][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[14:04:27.822][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[14:04:27.822][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[14:04:27.822][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[14:04:27.822][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[14:04:27.823][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[14:04:27.823][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[14:04:27.823][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[14:04:27.823][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[14:04:27.823][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.35   
[14:04:27.823][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 00.01.00.16 App : 00.01.09.20   GB09
[14:04:27.823][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:04:27.823][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:04:27.823][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:04:27.823][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[14:04:27.823][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) Ldr : 01.00.00.00 App : 01.02.00.00   
[14:04:27.823][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[14:04:27.823][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[14:04:27.823][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[14:04:27.823][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[14:04:27.823][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[14:04:27.823][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[14:04:27.823][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[14:04:27.823][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[14:04:27.823][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[14:04:27.824][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[14:04:27.824][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[14:04:28.104][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[14:04:28.750][DJIWebSocketServer  ] No service for [/controller/config/user/da87686315f00b556c0192508e4dfa96bebb107a]
[14:04:36.618][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:58.041][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:04:58.571][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:05:04.497][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:05:05.009][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:05:15.039][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:05:18.417][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:05:32.841][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[14:05:32.843][DJIServerApi        ] [ApiV2UserUsertype]url=https://mydjiflight.dji.com/api/v2/user/user_type||device_token=4411da88-e30a-49f1-9fd2-4c8df51b7e09
[14:05:35.318][DJIWebFileGetter    ] [OnFinish]reply statusCode=201
[14:05:35.319][DJILogin            ] user type:
[14:05:39.337][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[14:05:39.337][DJIUpgradeView      ] userType :
[14:05:39.342][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[14:05:39.343][DJIDeviceInfoEnumera]  11%  2/17 IMU(0)
[14:05:39.349][DJIDeviceInfoEnumera]  17%  3/17 Pitch(1)
[14:05:39.350][DJIDeviceInfoEnumera]  23%  4/17 Roll(2)
[14:05:39.350][DJIDeviceInfoEnumera]  29%  5/17 Battery(0)
[14:05:39.350][DJIDeviceInfoEnumera]  35%  6/17 Focus_Wheel(1)
[14:05:39.361][DJIDeviceInfoEnumera]  41%  7/17 Bluetooth(1)
[14:05:40.148][DJIDeviceInfoEnumera]  47%  8/17 Yaw(3)
[14:05:41.372][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[14:05:41.372][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[14:05:41.372][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[14:05:41.372][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[14:05:41.372][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[14:05:41.372][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[14:05:41.373][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[14:05:41.373][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[14:05:41.373][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[14:05:41.373][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[14:05:41.382][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[14:05:41.382][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[14:05:41.382][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[14:05:41.382][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[14:05:41.382][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[14:05:41.382][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[14:05:41.382][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[14:05:41.382][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[14:05:41.382][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.35   
[14:05:41.382][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 00.01.00.16 App : 00.01.09.20   GB09
[14:05:41.382][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:05:41.382][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:05:41.382][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:05:41.382][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[14:05:41.382][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) Ldr : 01.00.00.00 App : 01.02.00.00   
[14:05:41.382][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[14:05:41.382][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[14:05:41.382][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[14:05:41.382][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[14:05:41.744][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[14:06:03.881][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[14:06:03.881][DJIUpgradeView      ] userType :
[14:06:03.890][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[14:06:03.890][DJIDeviceInfoEnumera]  11%  2/17 Battery(0)
[14:06:03.896][DJIDeviceInfoEnumera]  17%  3/17 Focus_Wheel(1)
[14:06:03.896][DJIDeviceInfoEnumera]  23%  4/17 Roll(2)
[14:06:03.896][DJIDeviceInfoEnumera]  29%  5/17 Yaw(3)
[14:06:03.902][DJIDeviceInfoEnumera]  35%  6/17 Bluetooth(1)
[14:06:04.704][DJIDeviceInfoEnumera]  41%  7/17 IMU(0)
[14:06:04.705][DJIDeviceInfoEnumera]  47%  8/17 Pitch(1)
[14:06:05.922][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[14:06:05.922][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[14:06:05.922][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[14:06:05.922][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[14:06:05.922][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[14:06:05.922][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[14:06:05.922][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[14:06:05.923][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[14:06:05.923][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[14:06:05.923][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[14:06:05.932][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[14:06:05.932][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[14:06:05.932][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[14:06:05.932][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[14:06:05.932][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[14:06:05.932][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[14:06:05.932][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[14:06:05.932][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[14:06:05.932][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.35   
[14:06:05.932][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 00.01.00.16 App : 00.01.09.20   GB09
[14:06:05.932][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:06:05.932][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:06:05.932][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[14:06:05.932][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[14:06:05.933][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) Ldr : 01.00.00.00 App : 01.02.00.00   
[14:06:05.933][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[14:06:05.933][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[14:06:05.933][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[14:06:05.933][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[14:06:06.317][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[14:06:15.007][DJIWebFileGetter    ] NetworkError: 1
[14:06:15.007][DJIWebFileGetter    ] [OnFinish]reply statusCode=0
[14:06:15.007][DJIWebFileGetter    ] Reply error :1
[14:06:15.007][DJIWebFileGetter    ] Reply error string :Connection refused
[14:06:17.668][                    ] release class DJIIdentifierInterface<class DJISecondIdentifier>
[14:06:17.669][                    ] Release DJIIdentifier.
[14:06:17.669][                    ] release class DJIIdentifierInterface<class DJIGeneralIdentifier>
[14:06:17.669][                    ] Release DJIIdentifier.
[14:06:17.669][gen_idf_COM7        ] release class DJIIdentifierInterface<class DJIGeneralIdentifier>
[14:06:17.669][gen_idf_COM7        ] Release DJIIdentifier.
[14:06:17.669][DJISerialIo         ] Free COM7 success!
2019-12-24
Use props
FPV777
lvl.1
Flight distance : 43507 ft
  • >>>
Turkmenistan
Offline

hi guys help me please fix this problem Cannot upgrade firmware list ((((((((
2019-12-24
Use props
FPV777
lvl.1
Flight distance : 43507 ft
  • >>>
Turkmenistan
Offline

DJI avery time have trubles ((((((( whyyyyyyy?????????????????????????
2019-12-24
Use props
Javier carmona9
lvl.1
United States
Offline

SAME ISSUE WIFI IS CONNECTED , I FOLLOW ALL THE INSTRUCTIONS BUT IT STILL DOESN'T WORK  
1-2 06:46
Use props
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