DJI Tony
Administrator
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Hi, we're sorry for the troubles that it caused. I would like to ask if you've managed to uninstall and re-install the application? Do we have a chance to use a different mobile device to isolate the problem? Apparently, the mobile device that you've mentioned is not included on our compatible mobile device list, however, that doesn't mean that the application would not work properly. Since the app and mobile device, compatibility hasn't been tested by our engineers, therefore, we couldn't guarantee if the application would always work. You may refer to the image below for compatible devices with our Phantom 3 Standard. Thank you for your support.
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