Please select Into the mobile phone version | Continue to access the computer ver.
Mavic Pro firmware update failed now firmware is v00.00.0000
428 10 4-12 10:00
Uploading and Loding Picture ...(0/1)
o(^-^)o
bernde
lvl.4

Austria
Offline

Hi,
today I am having a problem with a Mavic Pro, which does not connect to the remote after an firmware update failed. I cannot connect RC and Mavic, tried to bind it again, no chance.
When I try to update the Mavic with Assistant 2 (v1.25) it download the firmware to 100% then it should start with the update and it failes at this point. I tried another SD card, and restored factory defaults, but no update is possible!

I need HELP!


mavic1.png
mavic2.png


I also can not upload the error log, with Windows 10!



4-12 10:00
Use props
Paul_IA
First Officer
Flight distance : 4302172 ft
United States
Offline

Does if fail if you try to flash a lower version of firmware first (say 01.03.1000)? Also, assuming that after it fails that you're rebooting the MP before attempting another flash? Have you tried to flash it from a Windows 7 machine and get the same results?
4-13 09:34
Use props
bernde
lvl.4

Austria
Offline

I tried all available versions, without seccess. I rebootet the Mavic several times, nothing changed.
I did not try another OS, but I donn't think that Win10 is the problem, because I can update all my other DJI stuff with this computer without any problem.

The strange thing is, that the update always fails at the beginning where the assistant software changes the status from downloading 100% to updating.
Does the assistant software or the Mavic write an update log, where I can find infos why this happens?
4-13 09:46
Use props
USS Pretty-Bird (NCC-1702)
First Officer
Flight distance : 872572 ft
Canada
Offline

bernde Posted at 4-13 09:46
I tried all available versions, without seccess. I rebootet the Mavic several times, nothing changed.
I did not try another OS, but I donn't think that Win10 is the problem, because I can update all my other DJI stuff with this computer without any problem.

Try re-installing Assistant software...this software has buggy coding and Window drivers do not always install properly (problem since forever!).  Make sure you install 'as an Administrator".  If all else fails, update firmware using a Mac as a last resort (DJI seems to have 'issues' with Windows and Android   ).
4-13 10:17
Use props
bernde
lvl.4

Austria
Offline

I tried on another notebook, with new installed Assistant2 1.25, issue is as before.

I found a lof file under C:\....\User\AppData\Roaming\DJI Assistant 2\ALL\log:

[08:59:38:756][DevMgr              ] DLL : DJIRadarService      ignore!
[08:59:46:107][RootContext         ] General Ver: 1.2.5.1227 2019/03/12 15:22:34 6a84b1ec
[08:59:46:107][dServer             ] 1    Connected <- DJIGeneral2View
[08:59:46:138][dServer             ] 2    Connected <- root
[09:00:59:733][DevMgr              ] Device Arrival : RNDIS_DJI_PHANTOM4_RNDIS&COM3
[09:00:59:735][DJIDeviceCommandIo  ] open RNDIS_DJI_PHANTOM4_RNDIS&COM3
[09:00:59:938][SerialIo            ] Open COM3 success!
[09:00:59:938][DEV_ID              ] open device succeed
[09:01:01:490][n1860_idf_RNDIS_DJI_] time on ask : RNDIS_DJI_PHANTOM4_RNDIS&COM3 1550.3
[09:01:01:491][SerialIo            ] Free COM3 success!
[09:01:01:491][CommandIo           ] DJIDeviceCommandIo closed.
[09:01:01:492][Identifier2         ] [LittlePilot  , wm220        , 0.0.0.0      ], App
[09:01:01:492][DLL Matcher         ] device service ready! RNDIS_DJI_PHANTOM4_RNDIS&COM3
[09:01:01:493][DEVICE              ] FileKeySrc: {"CONNECTION_RECEIVER":"LittlePilot","DEVICE":"wm220","FILE":"RNDIS_DJI_PHANTOM4_RNDIS&COM3"}
[09:01:01:493][DevMgr              ] 76c926ada0d0916dace827c36a7d9b2ad4daad93, RNDIS_DJI_PHANTOM4_RNDIS&COM3
.
.
.
[09:01:07:547][DJIDynamicTableManag] 100%
[09:01:08:554][DJIDynamicTableManag] dyn_mgr read: true , TIME: 4556(ms).
[09:01:08:572][dServer             ] 3    Connected <- ConfigView
[09:01:12:678][UpgradeManager      ] get nfz version timeout!!!
[09:01:33:237][dServer             ] Disconnected! /controller/config/user/76c926ada0d0916dace827c36a7d9b2ad4daad93, ConfigView
[09:01:33:238][dServer             ] Disconnected! /general2, DJIGeneral2View
[09:01:33:238][dServer             ] Disconnected! /general, root
[09:01:33:837][dServer             ] 4    Connected <- DJIGeneral2View
[09:01:34:174][dServer             ] 5    Connected <- root
[09:01:34:221][dServer             ] 6    Connected <- UpgradeView
[09:01:34:266][UpgradeView2        ] aircraft type is 1
[09:01:34:277][Enumerator          ]   5%  1/19    Lb_dm3xx_sky(3)
[09:01:34:279][Enumerator          ]  10%  2/19    Lb_dm3xx_sky(1)
[09:01:34:284][Enumerator          ]  15%  3/19      Controller(5)
[09:01:34:302][Enumerator          ]  21%  4/19             Esc(0)
[09:01:34:304][Enumerator          ]  26%  5/19      Controller(6)
[09:01:34:635][Enumerator          ]  31%  6/19             Esc(1)
[09:01:34:951][Enumerator          ]  36%  7/19             Esc(2)
[09:01:35:272][Enumerator          ]  42%  8/19             Esc(3)
[09:01:36:376][Enumerator          ]  47%  9/19         BAT.Mgr(0)
[09:01:36:376][Enumerator          ]  52% 10/19    Lb_dm3xx_sky(4)
[09:01:36:376][Enumerator          ]  57% 11/19      Lb_mcu_sky(5)
[09:01:36:376][Enumerator          ]  63% 12/19             Mvo(5)
[09:01:36:376][Enumerator          ]  68% 13/19    Lb_dm3xx_sky(2)
[09:01:36:450][Enumerator          ]  73% 14/19          Camera(0)
[09:01:36:450][Enumerator          ]  78% 15/19          Camera(1)
[09:01:36:450][Enumerator          ]  84% 16/19    Lb_dm3xx_sky(5)
[09:01:36:450][Enumerator          ]  89% 17/19      Lb_mcu_sky(7)
[09:01:36:450][Enumerator          ]  94% 18/19             Svo(0)
[09:01:37:210][dServer             ] 7    Connected <- ConfigView
[09:01:37:752][Enumerator          ] 100% 19/19          Gimbal(0)
[09:01:37:752][Q DEVICE            ] Lb_dm3xx_sky   (8 :1) Ldr : 1.4.17.1    App : 0.0.0.0     
[09:01:37:752][Q DEVICE            ] Controller     (3 :5) Ldr : 34.4.0.24   App : 34.4.0.24   
[09:01:37:752][Q DEVICE            ] Controller     (3 :6) Ldr : 34.4.0.24   App : 3.2.44.7     NAVI wm220 20171116|103027
[09:01:37:752][Q DEVICE            ] BAT.Mgr        (11:0) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Esc            (12:0) Ldr : 1.2.0.1     App : 1.9.0.0     
[09:01:37:752][Q DEVICE            ] Esc            (12:1) Ldr : 1.2.0.1     App : 1.9.0.0     
[09:01:37:752][Q DEVICE            ] Esc            (12:2) Ldr : 1.2.0.1     App : 1.9.0.0     
[09:01:37:752][Q DEVICE            ] Esc            (12:3) Ldr : 1.2.0.1     App : 1.9.0.0     
[09:01:37:752][Q DEVICE            ] Lb_dm3xx_sky   (8 :3) Ldr : 0.0.0.0     App : 0.0.4.9     
[09:01:37:752][Q DEVICE            ] Lb_dm3xx_sky   (8 :4) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Gimbal         (4 :0) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Lb_mcu_sky     (9 :5) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Mvo            (17:5) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Lb_dm3xx_sky   (8 :2) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Camera         (1 :0) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Camera         (1 :1) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Lb_dm3xx_sky   (8 :5) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Lb_mcu_sky     (9 :7) device no reply, request timeout!
[09:01:37:752][Q DEVICE            ] Svo            (18:0) device no reply, request timeout!
[09:01:37:753][UpgradeMgr          ] get local cfg file failed!!! retCode: 207
[09:01:37:753][WebGetter2          ] send get cfg list request...
[09:01:39:394][UpgradeMgr          ] get 1860 firmware info file bytes 6567
[09:01:39:394][UpgradeMgr          ] get firmware cfg file
[09:01:39:394][WebGetter2          ] send get firmware info request...
[09:01:41:240][WebGetter2          ] send get firmware info request...
[09:01:41:763][WebGetter2          ] send get firmware info request...
[09:01:42:191][WebGetter2          ] send get firmware info request...
[09:01:42:597][WebGetter2          ] send get firmware info request...
[09:01:42:907][WebGetter2          ] send get firmware info request...
[09:01:43:186][WebGetter2          ] send get firmware info request...
[09:01:56:353][WebGetter2          ] send get firmware file request...
[09:02:02:312][WebFileGetter       ] Downloading [wm220_0907_v47.26.02.18_20170801.pro.fw.sig]   0%   0.24 kB/s
[09:02:03:009][WebFileGetter       ] Downloading [wm220_0907_v47.26.02.18_20170801.pro.fw.sig]   0%   4.77 kB/s
.
.
.
[09:05:47:225][WebFileGetter       ] Downloading [wm220_0905_v01.00.01.05_20170727.pro.fw.sig] 100%  89.60 kB/s
[09:05:56:344][UpgradeManager      ] GetDeviceStatus timeout
[09:05:57:058][UpgradeManager      ] GetBatteryInfo timeout
[09:05:57:087][UpgradeMgr          ] Package Version: [01.03.1000]
[09:05:57:087][UpgradeMgr          ] Total [20] file need to upgrade:
[09:05:57:087][UpgradeMgr          ]      Lb_mcu_sky(7) Size 4238080  
[09:05:57:087][UpgradeMgr          ]      Controller(5) Size 55072   
[09:05:57:087][UpgradeMgr          ]      Controller(6) Size 1464864  
[09:05:57:087][UpgradeMgr          ]         BAT.Mgr(0) Size 28416   
[09:05:57:087][UpgradeMgr          ]    Lb_dm3xx_sky(3) Size 43488   
[09:05:57:087][UpgradeMgr          ]          Camera(0) Size 15218112
[09:05:57:087][UpgradeMgr          ]          Camera(0) Size 37757376
[09:05:57:087][UpgradeMgr          ]          Camera(1) Size 60128   
[09:05:57:087][UpgradeMgr          ]          Camera(1) Size 196544   
[09:05:57:087][UpgradeMgr          ]          Gimbal(0) Size 93824   
[09:05:57:087][UpgradeMgr          ]    Lb_dm3xx_sky(4) Size 26432   
[09:05:57:087][UpgradeMgr          ]    Lb_dm3xx_sky(1) Size 41449376
[09:05:57:087][UpgradeMgr          ]             Esc(0) Size 25632   
[09:05:57:087][UpgradeMgr          ]             Esc(0) Size 20768   
[09:05:57:087][UpgradeMgr          ]             Esc(1) Size 20768   
[09:05:57:087][UpgradeMgr          ]             Esc(2) Size 20768   
[09:05:57:087][UpgradeMgr          ]             Esc(3) Size 20768   
[09:05:57:087][UpgradeMgr          ]    Lb_dm3xx_sky(2) Size 5320352  
[09:05:57:087][UpgradeMgr          ]    Lb_dm3xx_sky(5) Size 2591200  
[09:05:57:087][UpgradeMgr          ]      Lb_mcu_sky(5) Size 1461952  
[09:05:57:087][UpgradeMgr          ] End file list!
[09:05:57:087][UpgradeMgr          ] total upgrade time : 85647
[09:05:57:087][UpgradeMgr          ] enable_upgrading_flag: true
[09:05:58:055][upgrade1860Ex       ] get upgrade log file failed!!! retcode: 0
[09:05:58:072][upgrade1860Ex       ] ======================= UPGRADE FAILURE: upgrade prepare failure, ErrorCode: 255
[09:05:58:072][upgrade1860Ex       ] ======================= Time :   0.98 second
[09:05:58:072][DiagMsg             ] upgrade prepare failure, ErrorCode: 255
[09:05:58:072][UpgradeMgr          ]    Lb_dm3xx_sky(1) result false
[09:05:58:072][UpgradeManager      ] WebActionResult:
[09:05:58:072][UpgradeMgr          ] upgrade_pack_file_data time used: 1.006 Second
[09:05:58:072][UpgradeMgr          ] enable_upgrading_flag: false
[09:11:43:210][dServer             ] Disconnected! /general2, DJIGeneral2View
[09:11:43:210][dServer             ] Disconnected! /general, root
[09:11:43:211][dServer             ] Disconnected! /controller/upgrade/76c926ada0d0916dace827c36a7d9b2ad4daad93, UpgradeView
[09:11:43:211][dServer             ] Disconnected! /controller/config/user/76c926ada0d0916dace827c36a7d9b2ad4daad93, ConfigView


Is it normal, that the device is recognized as Phantom4?
[09:00:59:733][DevMgr              ] Device Arrival : RNDIS_DJI_PHANTOM4_RNDIS&COM3
4-13 23:26
Use props
Aardvark
Captain
Flight distance : 384432 ft
  • >>>
United Kingdom
Offline

bernde Posted at 4-13 23:26
I tried on another notebook, with new installed Assistant2 1.25, issue is as before.

I found a lof file under C:\....\User\AppData\Roaming\DJI Assistant 2\ALL\log:


Does the aircraft run through its self test routine when powered up ?
4-14 11:54
Use props
bernde
lvl.4

Austria
Offline

Yes selftest is no problem, the motors beep normal and the LEDs are blinking.
4-17 07:04
Use props
R Ashmore
lvl.2
United States
Offline

Just some simple things... Be sure the battery on the MP is above 50%. Try a new USB cable.

Hope you get it going.
4-17 17:39
Use props
bernde
lvl.4

Austria
Offline

Battery is fully loaded.
4-18 06:54
Use props
Aardvark
Captain
Flight distance : 384432 ft
  • >>>
United Kingdom
Offline

bernde Posted at 4-18 06:54
Battery is fully loaded.

When you turn on aircraft and RC, does the RC display just show 'connecting' ?

Sometimes it can take a few seconds to establish connection.

Have you a formatted SD card in the aircraft ?
4-18 09:12
Use props
bernde
lvl.4

Austria
Offline

The remote connecting all the time both the RC and copter are powered on.
I tried the SD card which I used in the copter before and tried another one which I formatted with Windows10.
4-18 22:16
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules