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dji mavic pro / platinum out of focus pictures but focus in video.
1446 5 2019-4-15
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James2809
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Flight distance : 584629 ft
Germany
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Im a proud Mavic Pro Platinum owner since 3 day. The videos i took are perfektly sharp and the pictures are out of focus.

And here you can download the picture and video at full size: https://mega.nz/#F!Ep1X3ATI!ccIAaSPj4_LhhRth65gmHg
Here look the video:https://youtu.be/0NqJVceEu98
I hope I don t need to send the drone back.

Regards  James
2019-4-15
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DJI Gamora
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Hi, good day James2809. We're sorry for the trouble that this has caused. For this very sharp and out of focus pictures. You may consider trying to reset your camera settings to see if there will be changes. Please refer to the images below on how to reset your Camera Settings. Please keep us posted for us to further help you with this concern. Thank you for your understanding and have a safe and happy flying always.



2019-4-15
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James2809
lvl.1
Flight distance : 584629 ft
Germany
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DJI Gamora Posted at 4-15 14:38
Hi, good day James2809. We're sorry for the trouble that this has caused. For this very sharp and out of focus pictures. You may consider trying to reset your camera settings to see if there will be changes. Please refer to the images below on how to reset your Camera Settings. Please keep us posted for us to further help you with this concern. Thank you for your understanding and have a safe and happy flying always.

[view_image]

Thanks I did this and took some pictures of my garden but they are still not very sharp but the videos are.
2019-4-16
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DJI Gamora
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Hi, good day James2809. Thanks for the additional information and we do apologize for the problem. Can you please provide me the screenshot of the camera settings that you are currently using right now in the app? Thank you for understanding. Please keep us posted for us to further help you with this concern. Have a safe and happy flying always!
2019-4-16
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James2809
lvl.1
Flight distance : 584629 ft
Germany
Offline

DJI Gamora Posted at 4-16 10:57
Hi, good day James2809. Thanks for the additional information and we do apologize for the problem. Can you please provide me the screenshot of the camera settings that you are currently using right now in the app? Thank you for understanding. Please keep us posted for us to further help you with this concern. Have a safe and happy flying always!

Thanks, I calibrated EVERYTHING (IMU; GIMBAL; KOMPASS; ) and then reset the camera settings again. After that i edited the settings and went out to fly. When i came back I saw this: (Here is a download link) https://mega.nz/#F!UkMgjSra!OHkIb07ZLvoaSHHFjnLJDQ        . I editied them and they are so sharp and so AMAZING. Thanks a lot.
What do you think about these Pictures and wich one do like the most?

I hope you have a lovely evening.

Regards James Owen
2019-4-17
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DJI Gamora
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James2809 Posted at 4-17 15:25
Thanks, I calibrated EVERYTHING (IMU; GIMBAL; KOMPASS; ) and then reset the camera settings again. After that i edited the settings and went out to fly. When i came back I saw this: (Here is a download link) https://mega.nz/#F!UkMgjSra!OHkIb07ZLvoaSHHFjnLJDQ        . I editied them and they are so sharp and so AMAZING. Thanks a lot.
What do you think about these Pictures and wich one do like the most?

Hi, good day James2809. Thanks for the additional information. I'm glad to know that you already resolved the issue. As per reviewing the photos, It is so amazing! Should you have any other concerns please don't hesitate to reach us back and we are more than happy to help you. Have a good one.
2019-4-17
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