Inspire 1 Gimbal Port Problem
2221 3 2019-4-15
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Luxury Vue 7
lvl.2

United States
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Hello about 2 months ago I would fly my drone and randomly the camera would just lose the gyroscope mechanism mid flight and would be faced downwards until I landed the drone and disconnected the camera and then reconnected it. About a week ago I was flying the drone and the camera decided to finally disconnect and not show a picture. But I found the problem was the gimbal port on the DRONE had a bent metal piece VERY HARD TO SEE IN PICTURES, RED CIRCLE AROUND PIECE BENT. Can anyone show me where I can buy this specific part? Thanks
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2019-4-15
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A J
Captain
Flight distance : 13864580 ft
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United Kingdom
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Look at specialist DJI dealers in your area or Ebay otherwise, you can return the drone to DJI for repair
2019-4-16
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mixchief
Second Officer
Flight distance : 182057 ft
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United States
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Just had that replaced by the DJI Store in Miami, cost $200
2019-4-16
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DJI Tony
Administrator

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Hi, we're sorry for the troubles that it caused. We're glad to know that you've noticed the problem with the gimbal port on your Inspire 1. Since there's a damage on pins for the gimbal port, we highly recommend sending the unit into our repair facility for further evaluation. If you wish to send the unit into our repair facility, you may reach our support using the link below. For additional information, the repair fee would depend on the outcome of the evaluation and if the drone is still within the warranty period coverage. Kindly let us know if you have other concerns. Thank you for continued support.

www.dji.com/support
2019-4-16
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