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Pictures in double
2366 11 2019-4-16
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Chipper59
lvl.4
Flight distance : 1344406 ft
Canada
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I posted this a while back but received no response. I’m hoping someone has a solution.

After flying with my Mavic 2 Zoom, I remove the Sd card and transfer the pictures to my iPad...(which I also use while flying). All the pictures are in double. When taking the pictures, I only hear one “click” per picture....the videos are ok...no doubles.

Could it be an iPad issue, or a setting on the drone software...?
2019-4-16
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G_Sig
Captain
Flight distance : 6688730 ft
Iceland
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Is picture mode set to single?
Are the two pictures with the same number and in same directory on iPad?
2019-4-16
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Ahmed Hussain
Captain
Flight distance : 1279216 ft
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Kuwait
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Seems one is JPG and the other is RAW!  
2019-4-16
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DJI Gamora
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Hi, good day Chipper59. We do apologize for the inconvenience. Please provide us the photos with details for us to further check the issue. Thank you for understanding. Please keep us posted on the latest updates for us to further help you with this concern. Have a safe and happy flying always!
2019-4-16
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Chipper59
lvl.4
Flight distance : 1344406 ft
Canada
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DJI Gamora Posted at 4-16 09:09
Hi, good day Chipper59. We do apologize for the inconvenience. Please provide us the photos with details for us to further check the issue. Thank you for understanding. Please keep us posted on the latest updates for us to further help you with this concern. Have a safe and happy flying always!

Thanks for the quick reply. After doing some tests and some research, I’ve found that the problem seems to be an Apple issue.
The pictures only appear in double once imported to my photo library. On the sd card, they’re not in double.
I’ll try to figure out why the import causes them to duplicate.
Thanks again.
2019-4-18
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Chipper59
lvl.4
Flight distance : 1344406 ft
Canada
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DJI Gamora Posted at 4-16 09:09
Hi, good day Chipper59. We do apologize for the inconvenience. Please provide us the photos with details for us to further check the issue. Thank you for understanding. Please keep us posted on the latest updates for us to further help you with this concern. Have a safe and happy flying always!

Thanks for the quick reply. After doing some tests and some research, I’ve found that the problem seems to be an Apple issue.
The pictures only appear in double once imported to my photo library. On the sd card, they’re not in double.
I’ll try to figure out why the import causes them to duplicate.
Thanks again.
2019-4-18
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G_Sig
Captain
Flight distance : 6688730 ft
Iceland
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Chipper59 Posted at 4-18 04:06
Thanks for the quick reply. After doing some tests and some research, I’ve found that the problem seems to be an Apple issue.
The pictures only appear in double once imported to my photo library. On the sd card, they’re not in double.
I’ll try to figure out why the import causes them to duplicate.

Is Auto Sync HD Photos on?
2019-4-18
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Chipper59
lvl.4
Flight distance : 1344406 ft
Canada
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G_Sig Posted at 4-18 04:29
Is Auto Sync HD Photos on?
[view_image]

Yes....it is on. Should it be off ?
2019-4-18
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G_Sig
Captain
Flight distance : 6688730 ft
Iceland
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Chipper59 Posted at 4-18 08:53
Yes....it is on. Should it be off ?

I don't  use it but its just one thing to test.
If nothing change you have at least tested this.
2019-4-18
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DJI Gamora
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Chipper59 Posted at 4-18 04:06
Thanks for the quick reply. After doing some tests and some research, I’ve found that the problem seems to be an Apple issue.
The pictures only appear in double once imported to my photo library. On the sd card, they’re not in double.
I’ll try to figure out why the import causes them to duplicate.

Hi, good day Chipper59. Thank you for the additional information. We're glad that you already figure out how to fix the duplicate issue in your end. Should you have any other concerns please don't hesitate to reach us. Have a safe and happy flying always!
2019-4-18
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Flycaster
Captain
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Did they remove he RAW, Jpeg, RAW+Jpeg options from the Go app?
I have it in my Mavic Gen I
2019-9-4
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Ex Machina
Captain
Flight distance : 1784344 ft
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Chipper59 Posted at 4-18 08:53
Yes....it is on. Should it be off ?

With AutoSync enabled and RAW+JPG or just JPG capture modes, every photo you take will be downlinked to your iPad as a lower-resolution JPG, with the higher resolution JPG or DNG stored on internal memory or MicroSD Card. When you then copy the files off your card to your iPad you're going to end up with duplicate images of differing sizes in your library.

If this is indeed your problem, you can confirm by checking the photo sizes of the duplicated files as they should be different sizes. Hope this helps.

I always leave AutoSync enabled in case I lose my AC, I'll still have some photos to remember the flight by. ;)

2019-9-4
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