TxRPLS
lvl.1
United States
Offline
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I purchase this dongle over a year ago when I first got my unit. The dongle works with my laptop so I know it is not a hardware issue. The dongle will turn green in both the controller and the base station. DJI has not provided the drivers to allow it to connect at least in North America. I had numerous emails back and forth with support. A total waste of time
Thanks for contacting DJI.
We apologize for the hassle this has caused.
May I confirm that if you purchase the modem from DJI dealer or sales?
I personally contacted our engineer to check all the information on your case again.
You need to use a customized Modem with DJI driver in Phantom 4 RTK, not an ordinary ZTE MF833V USB modem.
And we couldn't upgrade a driver for an ordinary Modem.
So, we suggest you buy it from the local dealers or sales.
For your local dealer, you can check it here: https://www.dji.com/where-to-buy/enterprise-dealers
For NA, AU or AFUS versions, using a 4G dongle with SIM card is recommended, but a Wi-Fi signal can also be used.
Any further question, please feel free to contact us. We're always here to help.
Thanks for choosing DJI. Have a nice day!
There is not a dealer in the US that can get the dongle or knows anything about them.
Sorry for the inconvenience caused and your understanding is highly appreciated.
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