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325 4 2019-4-18
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Larry Oz
lvl.1
Flight distance : 531 ft
Indonesia
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Some problems I'm hoping to get answers to here...

I have a Mavic Air.

1. Suddenly the remotes gimbal dial moves the drone left and right after a couple of minutes of flight.


The drone flight is no longer steady. It moves slightly forward or right or left.

2. I tried to refresh the firmware and got this error:
https://www.dropbox.com/s/3g21vpddr3kf0k8/IMG_2766.JPG?dl=0

3. Connecting the remote to my Mac desktop app doesn’t recognize it.

Please help, I’m in Bali and need to use it.

Thanks in advance.

2019-4-18
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi Larry Oz, my sincere apologies for all the inconvenience caused. I would recommend you try to refresh the firmware using a different Operating system or PC. You can also use a different cable to isolate the issue. Kindly refresh the firmware using DJI Assistant 2 and you may download the software using this link: https://www.dji.com/mavic-air/info#downloads . After you successfully flash the firmware, I would suggest  you calibrate the IMU  and the Compass. Please see video tutorials below for your reference. For the compass calibration, You can go this route: MC Settings--Advanced Settings--Sensor--Compass--calibrate. If the issue persists, please feel free to contact us. Thanks for your support.



2019-4-18
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Larry Oz
lvl.1
Flight distance : 531 ft
Indonesia
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It's fixed.

I was using the wrong version of assistant. I downloaded the Mavic one thinking it was for Mavic Air, silly me!
2019-4-20
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Larry Oz
lvl.1
Flight distance : 531 ft
Indonesia
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Larry Oz Posted at 4-20 00:17
It's fixed.

I was using the wrong version of assistant. I downloaded the Mavic one thinking it was for Mavic Air, silly me!

I wish I had good news to report back but I don't.

After I reported the fix the problem intermittently comes back.

Furthermore, the drone is stable one moment then if I move it a direction it'll continue moving that direction even if I let go of the controller pegs.

I've calibrated multiple times and the problem goes away then swiftly returns.

I'm going to assume this intermittent issue requires a replacement of the unit?
2019-5-26
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djiuser_1rGbokX5Et2k
lvl.1

Spain
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Same issue here. Internet is full of people with exactly the same problem.

It happend from one day to another... Even without updating or anything.

Any REAL solution? (Not copypaste?)
2019-5-26
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