Fly away issue
811 5 2019-4-23
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Bushido
lvl.1
Slovakia
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Hello,
Yea i know its here again and its seriuos problem, guys, you need to fix this. It was not cheap, not for me, even its just a spark. There was everything ok before flight, i calibrate my drone, signal was good, satelites also. Of course i didnt know about this, before it hapened. Even if i do, how i can prevent this? Suddenly, my spark fly into the woods and it was imposible to find it there. Can i have some refund if i dont have DJI protection? And i dont understand, why there is diference between fly record, that i see in iphone and one i export to windows PC? Because, first i was trying to find the drone with information about last position from flight record i was able to see directly in app on iphone. After i return home i download the flight record and upload it here in DJI website and surprisly i see absolutly diferent information, so i was traveling again to that place and search again, but no luck. I was pretty mad, so hope, someone here helps me... Thanks

complete flight record

Iphone flight record
IMG-2197.JPG
2019-4-23
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Bushido
lvl.1
Slovakia
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Complete flight record
https://www.phantomhelp.com/LogViewer/2CD1Y6LNXO7RXV6DILU5/
2019-4-23
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DJI Tony
Administrator

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Hi, we're sorry to know about the mishap that happens on your previous flight.  We highly recommend syncing the flight records using the DJI GO 4 app and contact our support for us to provide an appropriate resolution to the incident. For additional information, if the product is no longer part of the warranty coverage, the data analysis can't be applied. You may refer to the links below for you to contact our support and the warranty coverage period of our DJI Products.

https://www.dji.com/service/policy

www.dji.com/support
2019-4-23
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Michal_par
lvl.1

Poland
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Bushido Posted at 4-23 06:54
Complete flight record
https://www.phantomhelp.com/LogViewer/2CD1Y6LNXO7RXV6DILU5/

welcome to "yaw" error club...
I had the same issue and I'd like to hear explanation of this behavior from DJI
2019-4-23
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maddox
Captain
Malaysia
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Sorry to know that
2019-4-24
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JJB*
Core User of DJI
Flight distance : 12225059 ft
  • >>>
Netherlands
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Hi Bushido,

Had a look at your flightlog.

As said by others ; a yaw error wich kills the use of GPS, thus into ATTI mode.

At the end your SPARK was almost facing home direction, unfortunately yoiu did not applied forward speed....SPARK drifted backwards away from you.

After loosing contact in ATTI SPARK will autoland, my guess is the orange marker!

Hope you can find your drone.

cheers
JJB
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2019-4-28
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