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Yves1013
lvl.3
Flight distance : 886568 ft
Canada
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I received yesterday my Mavic Zoom with smart controller. I cannot update the controller. I’m receiving  network error after a while. I tried assistant 2.
My network is working well because I  have others application and they are working fine.
It is really mad about that. I payed a lot of  money (hard earned money) for this and I’m stuck with something that look is not ready.
2019-4-25
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raven swe
Captain
Flight distance : 517936 ft
Sweden
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if you gat an sd card in there take it out and try again
2019-4-25
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Yves1013
lvl.3
Flight distance : 886568 ft
Canada
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l’m getting error code 0x001908
2019-4-25
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Yves1013
lvl.3
Flight distance : 886568 ft
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raven swe Posted at 4-25 06:31
if you gat an sd card in there take it out and try again

Will try and thanks for the reply
2019-4-25
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Yves1013
lvl.3
Flight distance : 886568 ft
Canada
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I have remed the sd card and now I’m gettin error code 0x00192d
2019-4-25
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michimue88
Second Officer
Flight distance : 436375 ft
Switzerland
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Update fail.

No SD Card in, Update via DJI Assistant 2. Error Code : 0x00b007
2019-4-25
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Yves1013
lvl.3
Flight distance : 886568 ft
Canada
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Yves1013 Posted at 4-25 06:56
I have remed the sd card and now I’m gettin error code 0x00192d

It when to 98% and it  failed again but this time I got error 0x00003b. Don’t know that is going on.
2019-4-25
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michimue88
Second Officer
Flight distance : 436375 ft
Switzerland
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me too. 98% then Game Over.....
2019-4-25
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raven swe
Captain
Flight distance : 517936 ft
Sweden
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just trying mine for the second time, my previous post about the sd card was before I knew there was an update, looks like im getting update crap problems now, first failed at 96 download now I've been stuck at transmitting76 per cent for the last 15 or so mins
2019-4-25
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Yves1013
lvl.3
Flight distance : 886568 ft
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Yves1013 Posted at 4-25 07:06
It when to 98% and it  failed again but this time I got error 0x00003b. Don’t know that is going on.

The only thing I see on the screen is DGI. I cannot close it or open it. It look that piece of crap is dead.

I will never buy a DGI product again. I have a Mavic Air and it fine. The smart controller is not Ready to be use by ordinary guide.
2019-4-25
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raven swe
Captain
Flight distance : 517936 ft
Sweden
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new version of assistant 2 released today as well, just noticed that, it might be the problem, downloading new version now, see how it goes then
2019-4-25
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DJI Gamora
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Hi, good day Yves1013. We're so sorry for the problem that this has caused. We highly recommend you to uninstall and reinstall the DJI assistant 2 to see if the problem will still persist. You may refer to the link below for you to download the correct file. Please keep us posted on the latest updates for us to help you regarding the said issue. Thank you for your kind and understanding.

https://www.dji.com/mavic-2/info#downloads


2019-4-25
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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DJI Gamora Posted at 4-25 08:43
Hi, good day Yves1013. We're so sorry for the problem that this has caused. We highly recommend you to uninstall and reinstall the DJI assistant 2 to see if the problem will still persist. You may refer to the link below for you to download the correct file. Please keep us posted on the latest updates for us to help you regarding the said issue. Thank you for your kind and understanding.

https://www.dji.com/mavic-2/info#downloads

we have tried to do this.

there is a problem with the mac dmg file.

it installs an old version of assistance v1.

we have tried reverting to our save copy.

update still failed.
2019-4-25
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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heres the fail.

2019-4-25
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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United Kingdom
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and the fail message in Chinese on the controller.


2019-4-25
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Nigelpugh7
First Officer
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michimue88 Posted at 4-25 07:05
Update fail.

No SD Card in, Update via DJI Assistant 2. Error Code : 0x00b007

almost the same error here.

2019-4-25
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Nigelpugh7
First Officer
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raven swe Posted at 4-25 07:47
new version of assistant 2 released today as well, just noticed that, it might be the problem, downloading new version now, see how it goes then

tried that, except for the mac version it downloads an old V1 Version!!
2019-4-25
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Nigelpugh7
First Officer
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we now can't shut down our smart controller at all. it juts buzzes when doing the two press on the power button.

2019-4-25
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raven swe
Captain
Flight distance : 517936 ft
Sweden
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using usb 2.0 worked for me and not usb 3.0, god knows why.
2019-4-25
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DJI Gamora
Super Moderator

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Nigelpugh7 Posted at 4-25 09:38
we have tried to do this.

there is a problem with the mac dmg file.

I'm sorry to hear about the trouble. For us to help you further, may I please have the exact error message for me to forward this to our DJI R&D Team and once we have the solution we will inform you right away. Thank you for your kind and understanding have a safe and happy flying always!
2019-4-25
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djiuser_c1iBXSqshCCh
lvl.1

United States
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I received the message that there was a required update for my smart controller. It’s been stuck at 0% progress for hours. I’m afraid to turn it off, but it won’t let me leave the update screen. This is why I usually don’t do updates until I’m forced to. Of course the first time I break that rule, I get burnt. Any ideas on what I should do?
2019-4-25
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Yves1013
lvl.3
Flight distance : 886568 ft
Canada
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djiuser_c1iBXSqshCCh Posted at 4-25 14:43
I received the message that there was a required update for my smart controller. It’s been stuck at 0% progress for hours. I’m afraid to turn it off, but it won’t let me leave the update screen. This is why I usually don’t do updates until I’m forced to. Of course the first time I break that rule, I get burnt. Any ideas on what I should do?

I have used the new version of DGI assistant 2 that have been release today and it did the job. So use the new version and it should work.
2019-4-25
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djiuser_PEp4mLwh74c7
Second Officer
Flight distance : 7978406 ft
United States
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I failed several times. Finally I downloaded 04-25 version assistant 2 for Mavic, firmware updated successfully.
2019-4-25
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rparge
First Officer
Flight distance : 173852 ft
United States
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What worked for me was to reset the SC to factory defaults, ran the update with the new DJI GO Version, and then it worked.
2019-4-25
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Mavic2018
lvl.4
Flight distance : 511588 ft
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Australia
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rparge Posted at 4-25 19:43
What worked for me was to reset the SC to factory defaults, ran the update with the new DJI GO Version, and then it worked.

That's what I had to do as well.

The update failed multiple times and I couldn't get the controller to shut down using the power button.   I did a factory reset and then tried again - it failed again.   I then read here that there was a new version of DJI Assistant 2 which I then downloaded.   Re-tried the firmware update again and this time if was successful.

Certainly a painful process and now I have upgrade my work's controller for our Mavic 2 Enterprise Dual - I hope that goes better.

2019-4-25
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Forestjim
Captain
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djiuser_PEp4mLwh74c7 Posted at 4-25 18:26
I failed several times. Finally I downloaded 04-25 version assistant 2 for Mavic, firmware updated successfully.

The same happened to me. Took a few goes.
2019-4-25
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Nigelpugh7
First Officer
Flight distance : 1646644 ft
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I have updated the other thread about this too now

We got ours working. In the end.

The key is making sure you are using Dji Assistant V2.0.8.

The version we had was V2.0.6 and failed at 98%.

The latest version works much better and and seems to install a lot faster too.

I hope it helps some People.
2019-4-25
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