I just bought my drone. I paid 1300$. It disconnected in a open park and fell 35 feet. It broke and Dji says they cannot retrieve any info. They won’t cover it. Despite a malfunctioning part they won’t even help me. Has anyone else had this? Do not assume these won’t crash super easy. Look at this video and don’t fly w confidence.

https://youtu.be/yZiT8VuyGHE

I'm really sorry to know what happened to your previous flight. This is not the experienced we want you to have with DJI. By the way, I managed to pull up your case.May I know if  you already receive an email about the update?

Paladin to the rescue. Fingers crossed, any updates?

Yea, they said they couldn’t pull any flight data. Which I think isn’t true. It was a soft fall into a cherry blossom tree. So I’m on the hook for 400$. I was going they would help me out. So I’m posting the video everywhere possible to let prospective buyers know what to expect.

Www.phantomhelp.com/logviewer
If you follow the instructions, you will be able to upload your data. If you share that link with us we can have a look for you

Sounds strange.  A disconnect should not result in drone falling.  Drone falling would be like a prop coming off, emergency motor stop, sudden loss of battery power, etc.