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Problems loading DJI GO 4 App on Android
240 2 4-26 12:12
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edgeball
lvl.1
Flight distance : 10020 ft

Switzerland
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Hi Forum

I've been having trouble using the DJI GO App. In fact I can't start it. It hangs on the spash screen. No unpacking files, just the picture of the Mavic 2 Pro. After a while it crashes and I can force close it. I rebooted the phone. Uninstalled and installed the app again. I even tried olders versions. APKs I found. Same problem.
Phone: Xiami Poco F1 with Android 9 Pie

Is there a way to get this so that I can use the drone again?

Cheers


4-26 12:12
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DJI Stephen
Super Moderator

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Hello and good day edgeball. I am sorry for the trouble and thank you for reaching out.  Have you tried using a different recommended mobile device to see if the issue will still persist? Upon checking the mobile device Xiami Poco F1 with Android 9 Pie. I am sorry to say that the mobile device is still not recommended for your DJI Mavic 2 Pro as of the moment. Actually, there is a  possibility that the Xiami Poco F1 with Android 9 Pie will be able to work with the said drone, however, since it's not yet optimized with the DJI Mavic 2 Pro and with the DJI Go 4 application we cannot guaranteed the stability of the Xiami Poco F1 with Android 9 Pie when in use with the said device and with the said application and if this will work all the time while using the specific device.  We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.

4-26 12:56
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ALABAMA
Captain
Flight distance : 7733446 ft
United States
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Just try another device.
4-27 03:47
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