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I lost MAVIC PRO. I can't read files from the black box.
280 4 4-27 06:35
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xaro
lvl.1

Poland
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The drone is lost as now, I need the exact final location of it to get it back. I lost my drone in forest probably. My phone was not connected to the remote control. I have black box files but i cant read this files.

Could someone help me? Here are the files from the black box remote control.
https://drive.google.com/drive/folders/1EPdzQ0aCicFsX3O9aNq0XJf08ffUN7id?usp=sharing


4-27 06:35
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DJI Susan
Administrator

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Hi xaro, we're sorry to read the accident. Just to verify, do you mean the drone flew away without connected with DJI GO 4 at that time? If yes, I'm afraid that the final location cannot be confirmed without the flight records. If the unit is under warranty period, we sincerely suggest you contact our support and offer the black box data to see whether the data analysis can be arranged, thanks!
4-27 17:33
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xaro
lvl.1

Poland
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DJI Susan Posted at 4-27 17:33
Hi xaro, we're sorry to read the accident. Just to verify, do you mean the drone flew away without connected with DJI GO 4 at that time? If yes, I'm afraid that the final location cannot be confirmed without the flight records. If the unit is under warranty period, we sincerely suggest you contact our support and offer the black box data to see whether the data analysis can be arranged, thanks!

Hi. DJI GO 4 was connected. At the moment when I lost the preview from the webcam, I disconnected the phone. I thought I had a damaged usb socket on the phone.
4-28 01:30
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DJI Tony
Super Moderator

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xaro Posted at 4-28 01:30
Hi. DJI GO 4 was connected. At the moment when I lost the preview from the webcam, I disconnected the phone. I thought I had a damaged usb socket on the phone.

Hi, thank you for your response. Aside from providing the black box data, you may sync the flight records using the application and make sure that the incident date is covered during syncing the flight records. You may reach our support using the link above. Thank you for your support.
4-29 09:38
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Gops78
lvl.1

Poland
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After many hours of searching, I finally found a drone. I do not recommend DJI support. They did not want to help because the warranty was over. Even if I wanted to pay. Next time I will buy a drone from the competition.
5-2 11:17
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