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Reset Compass
596 5 2019-4-29
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SparkPilotDk
lvl.2
Flight distance : 1130269 ft
Denmark
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Hi. I have been flying my Spark for a half year now, having no issues, but this weekend i was flying and the drone suddenly became out of control and crashed. the crash was only from 1 meters hight so it's still able to fly, but today it became hard to control and i had to land it....Is there one or 3 compasses in the Spark since i can see one and two not active...Assistant tells me to reset but there is no place to do this, and then i tried to update the firmware, but still the same after update...


2019-4-29
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DJI Stephen
Super Moderator

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Hello and good day SparkPilotDk. I'm sorry to know what happened to your previous flight with your DJI Spark. I would recommend you contact our support team to start up a ticket for the said drone: https://www.dji.com/support?site=brandsite&from=nav . We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Please note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Thank for your support.
2019-4-29
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SparkPilotDk
lvl.2
Flight distance : 1130269 ft
Denmark
Offline

DJI Stephen Posted at 4-29 10:10
Hello and good day SparkPilotDk. I'm sorry to know what happened to your previous flight with your DJI Spark. I would recommend you contact our support team to start up a ticket for the said drone: https://www.dji.com/support?site=brandsite&from=nav . We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Please note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Thank for your support.

Hello and thank you for your reply. Can't you tell me weather there is only one compass or all three of them are supposed to be active, as you can see they show, but are inactive right now.

2019-4-29
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S-e-ven
Captain
Flight distance : 5817516 ft
Thailand
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There is just one compass in the Spark.  The bird comes redundance-free
2019-4-29
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djiuser_HAxjReS53VDK
lvl.1

Myanmar
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Did it work well after?.. I tried to calibrate compass but it even does not show the aircraft positions as it before. how can i r
eset the compass, plz someone..?
1-4 21:31
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Jakab Gipsz
First Officer

Hungary
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djiuser_HAxjReS53VDK Posted at 1-4 21:31
Did it work well after?.. I tried to calibrate compass but it even does not show the aircraft positions as it before. how can i r
eset the compass, plz someone..?

Why did I have to calibrate? Did you receive an error message? How did you try to calibrate? If not, why not?
Screen photo? Video?
If you want a solution, correct answers, please provide as much information as we can to help.
1-5 03:41
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