New Spark photos and videos no good
733 7 2019-5-5
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fans557a49b0
lvl.1
United States
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Hello, new spark has pixelated video and photos out of focus?? Still in beginner mode with no camera changes. My phantom never had these problems?? Like the little guy but this video problem is bad. The SD card is C10 , no wind?
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2019-5-5
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Tentoes
Second Officer
Flight distance : 6018255 ft
United States
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Are you getting the pictures or video from the phone or from the SD card in the spark. TIP: The phone has a dreadfully poor version of the images on the SD card.
2019-5-5
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fans557a49b0
lvl.1
United States
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Oh , let me check the SD card on the drone!
2019-5-5
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DJI Tony
Administrator

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Hi, we're sorry to know about the situation. I would recommend checking the photos or video in the SD card as the file in the mobile device is cache files only, the quality is mediocre. Please keep us posted on the latest progress. Thank you for your support.
2019-5-5
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fans557a49b0
lvl.1
United States
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All is well, when I checked the images on the SD card, they were perfect.
Thanks for the help.
God bless
2019-5-6
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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fans557a49b0 Posted at 5-6 03:01
All is well, when I checked the images on the SD card, they were perfect.
Thanks for the help.
God bless

Good to see - the images from the phone are from the WiFi live feed - the same as you see in flight. The SD card files are not affected by the transmission and will be directly in line with the resolution, frame rate etc of the camera settings at the time of being taken.
2019-5-6
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gmozo
lvl.4
United States
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its not a problem though are you looking the photos through the your phone? if so then that might be the problem
2019-5-7
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Mhinc
lvl.4
Flight distance : 151467 ft
Canada
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Glad to hear it was sorted, cached video is garbage
2019-5-9
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