Hi, we're sorry to know about the situation. I would like to ask if you've managed to use the DJI Assistant 2? if yes, try to uninstall and re-install the DJI Assistant 2 and restart the aircraft again to see if there will be changes. However, if the message persists, please provide us with a screenshot for further check. In the mean-time, you may refer to our video tutorial for the firmware update. Kindly keep us posted on the latest progress. Thank you for your support.
Hi, thanks for the prompt reply. If the firmware update fails for multiple times, we would recommend contacting our support using the link below for you to send the unit into our facility for further evaluation. For additional information, the repair fee would depend on the outcome of the damage assessment and warranty period of your unit. Thank you for understanding.