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Support clobbers this one
164 2 5-7 05:20
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Flight distance : 4677 ft
United States

So, i have to say, dji support and the texas repair center knocked my case outta the park.
Three weeks ago my spark fell from the sky. I was in shock. I didnt get the refresh....ya ya i know.
It took me a few days to accept, but when i decided to open a case, i was surprised with the result.
The folks at the support office were fast, like within a few hours i was contacted. I was sent a label to ship my spark, and it was off. Three days later i recived my 1st email from the Texas repair center. It seems as though i was sent an email every time my spark moved from table to table. It has been five business days since i sent my broken drone in, and it is headed back already.
The best part? I was prepared to spend a couple hundred to fix it, however, i was notified it was all under warantee.
Thank you dji. This one was handled well.
5-7 05:20
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Flight distance : 7733446 ft
United States

Congrats on the happy outcome!
5-7 08:04
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DJI Tony
Super Moderator


Hi, thanks for sharing your experience with our service. We do appreciate your positive feedback to us, rest assured that we will keep improving our service to provide a more better experience to our valued DJI customers. Thank you for your continued support.
5-7 08:12
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