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No-fly for newbies
1233 12 2019-5-9
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Stodge
lvl.1
United States
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I just got a Spark yesterday and started playing with it in beginner mode.  I was able to take off after a warning that I was close to a restricted zone.  This morning I was reading up on the app and fired up the drone and it prompted for an update.  I did that and now it's saying I'm in a red no-fly zone.  According to the GEO Zone web site I'm in a blue zone, not red.

Any thoughts on how to get the app/Spark to see the correct zone?

2019-5-9
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. For the blue zone or authorization zones. In these Zones, which appear blue in the DJI GO map, users will be prompted with a warning and flight is limited by default. Authorization Zones may be unlocked by authorized users using a DJI verified account. You may request for the self unlocking using the link below to possibly unlock the location. Hope that this information would help. Thank you for your support.

https://www.dji.com/flysafe/self-unlock
2019-5-9
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Stodge
lvl.1
United States
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DJI Tony Posted at 5-9 08:13
Hi, thanks for the inquiry. For the blue zone or authorization zones. In these Zones, which appear blue in the DJI GO map, users will be prompted with a warning and flight is limited by default. Authorization Zones may be unlocked by authorized users using a DJI verified account. You may request for the self unlocking using the link below to possibly unlock the location. Hope that this information would help. Thank you for your support.

https://www.dji.com/flysafe/self-unlock

How exactly do I get a verified account?

And how do I get the drone and app to see that I'm not in a red zone?  That's more of the problem.  The map on the DJI site says blue, but the app is showing red.
2019-5-10
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JMR58
Captain
Flight distance : 595659 ft
Belgium
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Stodge Posted at 5-10 08:21
How exactly do I get a verified account?

And how do I get the drone and app to see that I'm not in a red zone?  That's more of the problem.  The map on the DJI site says blue, but the app is showing red.

The mail address you use to sign in the DJi apps is your account.
About the zone you are in; when you have your controller connected to the drone, in the DJi Go 4 app you tap on the map, then on the "sniper icon" on top! this should give a pop up with geo information.


2019-5-10
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Stodge
lvl.1
United States
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JMR58 Posted at 5-10 08:49
The mail address you use to sign in the DJi apps is your account.
About the zone you are in; when you have your controller connected to the drone, in the DJi Go 4 app you tap on the map, then on the "sniper icon" on top! this should give a pop up with geo information.

OK I'll give that a try.

On the account, DJI Tony said "verified" account.  Just curious how one's account becomes verified.  I had read at some point users had to provide identification information for verification.
2019-5-10
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JMR58
Captain
Flight distance : 595659 ft
Belgium
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Stodge Posted at 5-10 09:01
OK I'll give that a try.

On the account, DJI Tony said "verified" account.  Just curious how one's account becomes verified.  I had read at some point users had to provide identification information for verification.

Following the link of DJI Tony for self-unlock you will see that first you have to select your country and then you can verify your account with creditcard or mobile phone number. i use phone number and following next steps you will receive a code on your phone you have to bring in on the website..
Good luck!
2019-5-10
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JMR58
Captain
Flight distance : 595659 ft
Belgium
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This is the screenshot of the Map opend and tap on "sniper icon" above, you see a geo info window pops up, of course you have to have GPS connetion.
IMG_2411.jpeg
2019-5-10
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Warriewoodlad
First Officer
Flight distance : 587776 ft
Australia
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JMR58 Posted at 5-10 11:35
This is the screenshot of the Map opend and tap on "sniper icon" above, you see a geo info window pops up, of course you have to have GPS connetion.

Good to know - thanks for sharing.
2019-5-10
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Stodge
lvl.1
United States
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I'm getting nowhere fast.  I went through the unlock.  I got a code and put it in.  I was able to import the license to the aircraft.  But every time I try to take off it says takeoff failed.  The overall status has a red trinagle and it says I'm in a no fly zone.  It's like the app has two different status.  One says restricted, do this, the other says sorry no-fly.
2019-5-11
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Stodge
lvl.1
United States
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It looks like I'm getting 6 short green then 2 long red flashes on the status lights on the spark.
2019-5-11
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JMR58
Captain
Flight distance : 595659 ft
Belgium
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Hi Stodge, seems your zone still has to be unlocked by DJi, so you will have to send a unlock request to flysafe@dji.com.
They will ask for some more information, see below their respond on my unlock question,..


Sorry for the trouble .

Could you please give us the coordinates that you want unlock so we can check for you first ?

Please send me the information in the format of longitude: 1.123456; latitude: 1.123456

To better save your time ,please also send us the following information :

1, Your flight controller's SN.Please connect the drone with the app, go to DJI GO/DJI GO 4 > General Settings > About >Flight Controller SN to check the number.

2,Your DJI account email .

Could you please connect your drone with controller and APP ,and send us the following information :

1,A screen shot of your DJI GO 4 APP ,about page .

2,A screen shot of your DJI GO 4 APP ,unlocking list page .

3,A screen shot of your DJI GO 4 APP ,map page .

If you have any further question, please feel free to contact us. We're always here to help.

Best Regards
Bruce
DJI Technical Support
Website: http://www.dji.com/support
Youtube: http://s.dji.com/Youtube-DJI


After my answers, my requested zone was unlocked whitin moments(you receive mail from your Dji support buddy)...he said for 1 year with my account.
Good luck
2019-5-11
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JMR58
Captain
Flight distance : 595659 ft
Belgium
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one more update,...after receiving the unlock confirmation from DJi support, reinstalling the DJi Go 4 app and signing in with your account mail is needed (unlock license is in your account)
2019-5-12
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DJI Tony
Super Moderator

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Stodge Posted at 5-10 08:21
How exactly do I get a verified account?

And how do I get the drone and app to see that I'm not in a red zone?  That's more of the problem.  The map on the DJI site says blue, but the app is showing red.

Hi, thanks for the prompt reply. You may request unlock to the link that I've provided above, however, it seems that this request did not recognize by the application. I would suggest sending an email to flysafe@dji.com for further assistance in regards to this query. Thank you for understanding.
2019-5-12
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