JPilotR
 lvl.4
Flight distance : 584662 ft
United States
Offline
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Hey all,
I just wanted to post a positive experience with DJI Support. Today I was on a job that required I unlock an airspace geofence through my FAA Waiver. I jumped through all the hoops and (I thought) set my drones up to unlock the fence. Well, low and behold, I was greeted on my P4P controller with a "cannot take off" signal. I tried everything I could to get the darn thing to recognize my waiver and the fact that I went through the unlocking procedure.
Unfortunately, my P4P just sat there.... staring at me... as I sat dumbfounded in front of my client. I reached out by email to DJI FlySafe, and within 5 minutes got a response back with a list of items to try. I don't know what actually ended up working on that list, but lo-and-behold, the drone lifted off on its Drone Deploy flight plan. Needless to say, I had sweat about 5 pounds of water up to that point.
But the good news is that DJI did come through for me, and quickly. Thanks to DJI Support! Hopefully I don't run into this unlocking debacle again with my other drones (have another job tomorrow in the same area), but it is nice to know that I can reach out to DJI and get a nearly immediate response.
Thanks again!
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