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Is my USB-C cable not working?
720 2 2019-5-10
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RichForReal
lvl.1
Flight distance : 72126 ft
Australia
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My brand new Ronin, out of the box, will not charge and I cannot connect via PC to DJI Pro Assistant For Ronin.
Could it be that the USB-C cable provided with the Ronin S is faulty?

Will any USB-C cable work or must it be a DJI cable?

TIA!
2019-5-10
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RichForReal
lvl.1
Flight distance : 72126 ft
Australia
Offline

So, I've just bought a generic USB-C cable (3A fast charge) and my Ronin-S is charging! I'm a bit disappointed in DJI for seemingly suppling me with a faulty cable, DJI.
2019-5-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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RichForReal Posted at 5-11 03:14
So, I've just bought a generic USB-C cable (3A fast charge) and my Ronin-S is charging! I'm a bit disappointed in DJI for seemingly suppling me with a faulty cable, DJI.

Hi RichForReal, you have our sincere apologies for the troubles with the cable, please contact our support team www.dji.com/support to start a ticket and send in the Type-C cable for the evaluation, the team will provide the proper resolution.
2019-5-12
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