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Phantom 4 RTK account login issue
1058 13 5-14 22:23
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J.L.
Second Officer
Flight distance : 8743 ft
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Australia
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Hi,The remote will not work if we do not login.

When the Phantom 4 RTK is used in rural area, there is no mobile phone signal and network connection. How could we login under this situation?

We used it yesterday afternoon normally and did not log it out.
How long time it could keep logging in?
Thanks.
5-14 22:23
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DJI Susan
Administrator

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Hi J.L., the login validity of Phantom 4 RTK is 7 days, and it can be used in places where the internet is not available during the validity. If you're planning to work in the places without mobile phone signal, you may check the account login status in advance to avoid further troubles. Hope it helps.
5-14 23:49
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Dragline49
lvl.2
United States
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DJI Susan-

It would be very nice to be able override this setting. I have spent several hours driving and was unable to complete a survey due to this.
5-15 11:03
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patiam
First Officer
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United States
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This is yet another example of software written by folks that don't understand what is involved in using the tool for actual work. Geofencing, login requirements, the 50m coordinate threshold, and other stuff that may seem like a good idea in the office can be a deal-breaker in the field. I've little hope requesting DJI fix these things here will make a difference, but it's easy to do, so count me in.

Add my voice to those that have had the login requirement shut them down at great cost and inconvenience. Yes, knowing the time-out period will help us avoid these issues, but that's just another thing to add to an already long and onerous pre-flight checklist, for no real benefit that I can think of.
5-15 11:28
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gylboro
lvl.1

United Kingdom
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We agree here, colleagues got logged out during a fieldwork trip in a remote area last week, they just about managed to get a WIFI hotspot on a phone to get back in.  Why is there a 7 day time out?  We were lucky this time. I do see issues like this being fixed in previous FW updates so there is hope, this one needs to be fixed or have an offline mode.

Dear DJI please remove the 7 day limit.
5-30 05:32
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Dragline49
lvl.2
United States
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This really bothers me. DJI essentially has the ability to brick this machine at any point in the future. Where is the option for an offline mode?

This is totally out of line with their stated position that "Your data is not of business"

https://content.dji.com/your-dat ... 1DB1v&pm=custom[/url]
6-4 11:01
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Mayehem
lvl.2
Flight distance : 9672 ft
Canada
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This situation I have been fearing every since it started happening to me. SO frustrating having to mobile hot spot my phone to login again for NO reason. Luckily I've been in cell range.

Dear DJI, I own this thing now not you.
6-26 14:40
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Xime377
lvl.1

Peru
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Dragline49 Posted at 5-15 11:03
DJI Susan-

It would be very nice to be able override this setting. I have spent several hours driving and was unable to complete a survey due to this.

I definitely agree with this! I work in the rainforest, usually, we travel by speedboat 4-8 hours to reach the survey point and we stay there without phone reception for more than 20 days.  It just does not make sense because it costs us a lot of money and time to go back just to look for a place with an internet connection.  
7-12 06:36
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choppedxs
lvl.3
Flight distance : 602090 ft
New Zealand
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Please remove the 7 day login !! I use DJI drones in Antarctica. We are deep field away from wifi for weeks and months at a time. With this 7 day wifi login it means we no longer can use DJI RTK and are looking for alternative. Why Why WHY do we need to login every 7 days!! If you have to upload our secrets cant you at least make it wait to force you to login until it sees a wifi signal. You have killed the RTK Phantom for us. And on top of this we had ours demand a login 2 days after we had logged in previously so you cant even rely on the 7 day login. Wasted a 2 hour drive and failed in front of 120 students. Not a good look for us or DJI. Just turn it off - it never used to be there so we know you can do it. TURN IT OFF!
Thanks
10-24 15:16
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DJI4Survey
lvl.4

Australia
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100% agree with Choppedxs.  Completely restrictive and time consuming requirement, not to mention unnecessary considering our flight logs cannot be synced from the controller via WIFI.

Make the change, or start to lose more customers due to this absolute flaw in the systems design.  DJI are positioning themselves as more enterprise based than ever before, do yourselves a favour and LISTEN to the companies using them.
10-24 17:08
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patiam
First Officer
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United States
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DJI is doing what companies with huge market share and near monopolies often do- acting as if they have no fear of losing customers to their competition.

The more we just suck it up and continue to buy their flawed products the longer that will persist.

While some of the poorly implemented geofencing restrictions can at least be traced to attempts to placate FAA and other agencies, the 7-day sign in requirement has no justifiable reason to exist. Bricking an aircraft because its been more than a week since it has phoned home is ridiculous.
10-25 08:12
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IanSW
lvl.2

United States
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Plus 1 for removing this ridiculous and useless "feature".
10-25 21:13
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LeeFluff
lvl.1
Flight distance : 6027 ft
New Zealand
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Same.
I headed out in the field today and forgot to login before leaving.
No cell coverage in the field.
Over 2hours mobilisation you get cell coverage and hotspot data sharing.
I know this is essentially my fault, but it is a totally unnecessary requirement. At least extend the duration required between logins.
11-15 00:30
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Dragline49
lvl.2
United States
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WARNING!!! Flight controller logout can happen while in flight!!!

I was recently flying a large survey. Near the end of a flight line, my controller started yelling at me that it needed a new battery. I had done these controller battery hotswaps while in flight without trouble before. However this time, after switching the battery, I was hit with the 1 week timeout window. As I was over 30 mins from the nearest internet connection, I was unable to log back in. I was unable to reestablish visual contact, and could not see any instrument readouts as they were all locked out. The drone ended up crash landing in the woods. Luckily I was able to retrieve the flight logs from the controller and locate where it had landed.

Moral of the story: GET RID OF THE MANDATORY LOGIN DJI
11-19 09:59
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