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ronin s ir cable not operating any function
655 11 2019-5-15
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James Austrums
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United Kingdom
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Hi guys

looking for some help using the RSS IR cable on Ronin S with a Sony A7sii. I've followed a few threads but nothing I've found will get it to work.

IR is turned on on the camera
Cable plugged in and gimbal powered up
Sony selected in app
transmitter pointed at reciever on grip
Latest firmware applied to ronin
stopped, started, connected and disconnected several times

Thanks in advance


2019-5-15
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DJI Mindy
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Flight distance : 7 ft
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Hi James, please check if you selected the correct camera model in the APP--Creare--Camera Control.
2019-5-15
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jamesaustrums
lvl.1

United Kingdom
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DJI Mindy Posted at 5-15 23:18
Hi James, please check if you selected the correct camera model in the APP--Creare--Camera Control.

Hi Mindy, yes correct camera model has been selected and I still have no control from trigger (Sorry I've been away and only just seen this).
2019-5-31
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jamesaustrums
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United Kingdom
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DJI Mindy Posted at 5-15 23:18
Hi James, please check if you selected the correct camera model in the APP--Creare--Camera Control.

After moving the tip of the transmitter manually I have managed to trigger the record! But out of 50/60 hits on the trigger this only occurred once
2019-5-31
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djiuser_t6RTMAIzeCc4
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Latvia
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How close transmitter is to the receiver on the camera? It will not work if it's too close, try to give it some distance.
2019-5-31
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jamesaustrums
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United Kingdom
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djiuser_t6RTMAIzeCc4 Posted at 5-31 08:33
How close transmitter is to the receiver on the camera? It will not work if it's too close, try to give it some distance.

I've tried placing the transmitter in many locations and out of maybe 100 attempts I've triggered the shutter once!
2019-6-5
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jamesaustrums
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United Kingdom
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DJI Mindy Posted at 5-15 23:18
Hi James, please check if you selected the correct camera model in the APP--Creare--Camera Control.

Hi Mindy, anymore advice on this or can I assume the cable does not control the shutter?
2019-6-5
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DJI Mindy
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jamesaustrums@gmail.com Posted at 6-5 12:31
Hi Mindy, anymore advice on this or can I assume the cable does not control the shutter?

Hi, sorry for the inconvenience, I'd like to confirm it for you with our engineers, please wait a moment.
2019-6-6
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jamesaustrums
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United Kingdom
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DJI Mindy Posted at 6-6 02:22
Hi, sorry for the inconvenience, I'd like to confirm it for you with our engineers, please wait a moment.

Thank you
2019-6-6
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jamesaustrums
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United Kingdom
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DJI Mindy Posted at 6-6 02:22
Hi, sorry for the inconvenience, I'd like to confirm it for you with our engineers, please wait a moment.

How far away are your engineers?
2019-6-7
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jamesaustrums
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United Kingdom
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So I guess for anyone who comes across this thread, you may have already got the IR cable (bad luck), If you haven't already got it, be sure not to waste your money as it seems the product is a dud
2019-6-10
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DJI Mindy
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jamesaustrums@gmail.com Posted at 6-10 11:53
So I guess for anyone who comes across this thread, you may have already got the IR cable (bad luck), If you haven't already got it, be sure not to waste your money as it seems the product is a dud

James, sorry for the late response because of the holiday, with the RSS-IR cable, please point the infrared light to the camera's receiver vertically, the distance should be 1-3cm, you can use the small hook and loop strap to secure the RSS-IR control cable to the gimbal.
May I verify the power on sequence? Please make sure to power on the gimbal first and then the camera. If the camera is not recognized, restart the camera or remove and reconnect the cable to the camera.
If the issue persists, it is recommended to send in the device for the evaluation.
2019-6-13
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