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pls help problem with the support in holland
501 3 2019-5-16
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Emma
First Officer
Flight distance : 5635279 ft
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France
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hello to all dji Admin .


first i would like to say that i love the dji stuff , i have a lot of drone for couple of years .

i hade a proble with my battery end the drone drop in a small river !!

i send it to holland ( i'm from france ) they give me only a reduction of 15 % , because the damage is water

pls i would like to have help from Dji support .

first i want to excuse my self but its allot of money , end its the first time i send a drone to repair never have a probleme with any drone from dji ( the best ) .

pls hepl me .

thx

Emmanuel
2019-5-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Emmanuel, I'm sorry for the crash accident, according to your description, it seems you believe there was a product issue but you didn't apply the data analysis. No worries, we will apply the data analysis and do our best to figure out what happened to your drone, please wait patiently, thank you.
2019-5-16
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Emma
First Officer
Flight distance : 5635279 ft
  • >>>
France
Offline

thx thx Dji Mindy
2019-5-16
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Emma
First Officer
Flight distance : 5635279 ft
  • >>>
France
Offline

Hello To all ,

i want to say one small thing , thx to the support of Dji , it's important to know that the company listen .

my problem was also my fault after a good look .

but they are very professional end also care about the custumer so a big thx .

(No mate I did not receive a new drone at present , I paid the repair  ) .

Emmanuel

2019-5-23
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