hello to all dji Admin .


first i would like to say that i love the dji stuff , i have a lot of drone for couple of years .

i hade a proble with my battery end the drone drop in a small river !!

i send it to holland ( i'm from france ) they give me only a reduction of 15 % , because the damage is water

pls i would like to have help from Dji support .

first i want to excuse my self but its allot of money , end its the first time i send a drone to repair never have a probleme with any drone from dji ( the best ) .

pls hepl me .

thx

Emmanuel

Hi Emmanuel, I'm sorry for the crash accident, according to your description, it seems you believe there was a product issue but you didn't apply the data analysis. No worries, we will apply the data analysis and do our best to figure out what happened to your drone, please wait patiently, thank you.

thx thx Dji Mindy

Hello To all ,

i want to say one small thing , thx to the support of Dji , it's important to know that the company listen .

my problem was also my fault after a good look .

but they are very professional end also care about the custumer so a big thx .

(No mate I did not receive a new drone at present , I paid the repair  ) .

Emmanuel