Hi,

My drone has been delivered to the DJI Repair centre in the Netherlands but has not been unpacked. Is there any way this can be expedited? I am in the UK and need the drone back next week for a project.

Any help from a moderator will be appreciated!

Thanks,

Jack

What’s happening here is par for dji repairs, it could be held for 2/3 days, your next update however will be extremely quick, once opened it will be assessed if warranty repaired within 24hrs and shipped, if you need to pay you will get email and as soon as you pay it will get repaired and shipped.

Yes it’s peculiar the way it’s set up, but end process is usually quick, you could contact dji moderators here to check how your case is moving along.

Hi Jack, as hallmark mentioned, it usually takes 1 business day for the checking-in, we have informed the repair center to get it registered as soon as possible, you will receive email notification of each step, appreciate your patience.

Same thing here... Says it has been delivered for a few days now but not yet received

Game_of_Drones Posted at 5-17 07:09
Same thing here... Says it has been delivered for a few days now but not yet received

Hi there, we sincerely apologize to keep you waiting, we have informed the repair center to check-in the package as soon as possible in working hours, we will also keep an eye on it.

DJI Mindy Posted at 5-18 00:19
Hi there, we sincerely apologize to keep you waiting, we have informed the repair center to check-in the package as soon as possible in working hours, we will also keep an eye on it.

Thank you!

Thank you for your help hallmark007 and DJI Mindy.

Game_of_Drones Posted at 5-17 07:09
Same thing here... Says it has been delivered for a few days now but not yet received

i had the same issue 6 days without confirmation i keep calling everyday to update the case !!! my experience was very bad because of the logistic team !!!

bikoo Posted at 5-19 23:45
i had the same issue  6 days without confirmation i keep calling everyday to update the case !!! my experience was very bad because of the logistic team !!!

Hi bikoo, if you are referring to the previous case in https://forum.dji.com/thread-174819-1-1.html, we are sorry again for the inconvenience caused. We will learn from that and keep improving our customer service. Enjoy flying.

Game_of_Drones Posted at 5-18 09:44
Thank you!

You are welcome, your package has been checked-in, our repair center will evaluate it and keep you updated via the email of each step, hope you will get it back soon.

My parcel arrived at DJI on the 6th May, Acknowledged as delivered on the 8th May.  It's now been 8 working days without a quote, etc.

Best of luck.

UNsyncED Posted at 5-20 00:44
My parcel arrived at DJI on the 6th May, Acknowledged as delivered on the 8th May.  It's now been 8 working days without a quote, etc.

Best of luck.

Thanks, I hope you get yours back soon too!

DJI Mindy Posted at 5-20 00:37
You are welcome, your package has been checked-in, our repair center will evaluate it and keep you updated via the email of each step, hope you will get it back soon.

Many thanks for the update

Hi Jack, your drone has been checked-in, please note email of the following steps, if you need any further assistance, please don't hesitate to let us know.

UNsyncED Posted at 5-20 00:44
My parcel arrived at DJI on the 6th May, Acknowledged as delivered on the 8th May.  It's now been 8 working days without a quote, etc.

Best of luck.

Hi UNsyncED, sorry to keep you waiting, upon checking the case, the Goggles RE still hasn't been quoted because the repair center was making a thorough flight test in different situations, Jenny should have contacted you and explained what happened. I will come back to your own thread and follow up, thanks.

Game_of_Drones Posted at 5-20 02:36
Many thanks for the update

You are very welcome, welcome to contact us if you have any further concern.

Same here, Smart Controller was sent for repair an it arrived last Tuesday. But no check in confirmation

I hope that it is no lost....

I sent my mavic mini 2 weeks ago and it's still not showing as arrived. I've tried calling 20+ times but can't get through. My only hope is that they are on reduced staff during this pandemic so it's taking longer than usual

DJI have had my Mavic Pro Alpine White, since 26th  April 2021, no update on progress, all I get is Case accepted, To be recieved. I have proof of signed delivery on 26th April 2021.