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Osmo mobile 2 - cannot connect to facebook live.
3099 13 2019-5-19
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terrierist
lvl.4
United Kingdom
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Dear DJI/All.

I've just purchased an Osmo 2 Mobile and cannot connect to my personal facebook page.

I've deleted both apps (facebook and DJI Go), reinstalled and re-started my iPhone 7 (latest software)

After following the walk through and instructions step by step, all I am able to get to is the image below, "authentication error Login again"

Is there a fix for this or am I doing something wrong?

Thanks in advance for any advice or help.
IMG_1190 copy.jpg


2019-5-19
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terrierist
lvl.4
United Kingdom
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Anyone???  DJI Admin?
2019-5-19
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fans833c49e8
lvl.1

Canada
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I have followed the same steps and have the same issue. Please advise.
2019-5-20
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terrierist
lvl.4
United Kingdom
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fans833c49e8 Posted at 5-20 08:11
I have followed the same steps and have the same issue. Please advise.

Hi there.

I have found a work around and hope this helps you.

You will need to add a Facebook Page that you are a manager of, it can be anything you want, just create one.

I called mine Osmo Mobile 2, once you add a page the authentication error disappears.

However,  due to DJI lagging behind with their support for the GO App, you still cannot live stream as they haven't added RTMPS streaming  yet, HAVE YOU DJI?
How come other apps like Switcher Studio can do this???
2019-5-20
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fans00659188
lvl.2
Flight distance : 24915 ft
Canada
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talk to DJI support they said,some issues with the app itself , Go & Go4,not impressed with DJI customer support,its gonna be a long wait before they can fix it!
2019-6-20
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fansbf7d1ba8
lvl.2
Netherlands
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I have the exactly the same problem. In addition, I have two accounts and can not switch between both accounts. I also uninstalled all apps and reinstalled them. Doesn't solve anything!
2019-7-14
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Stinger1
lvl.3
Flight distance : 205016 ft
Australia
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The fix is simple. Go into facebook settings and click on apps and websites. Then give the osmo permission. then it works fine.
2019-7-17
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terrierist
lvl.4
United Kingdom
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Stinger1 Posted at 7-17 14:33
The fix is simple. Go into facebook settings and click on apps and websites. Then give the osmo permission. then it works fine.

The fix isn't that simple.

Facebook has deprecated RTMP in Favour of RTMPS, the DJI App doesn't use RTMPS yet and hasn't been updated to do so, has it DJI?

I can use Facebook live but not within the DJI App, so I lose the ability to track objects, something very important to me.
2019-7-22
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crash1sttime
First Officer
Flight distance : 748924 ft
United Kingdom
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terrierist Posted at 7-22 03:03
The fix isn't that simple.

Facebook has deprecated RTMP in Favour of RTMPS, the DJI App doesn't use RTMPS yet and hasn't been updated to do so, has it DJI?

I raised this a while back, the GO4 app has been updated, but the GO app sadly not, 3 months ago was the last update, as all the equipment in the GO app is now no longer supported i doubt that they will ever update it. Kinda sucks but DJI are still selling the OSMO M2 and claiming it can livestream.
2019-7-22
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fans7a5817ef
New

United Kingdom
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Hi there can you hepl me. I got problem when i livestream with Facebook on osmo mobile 2.it only standing at connecting. I removed application and reinstall. It is the same
Thanks for support
2019-7-27
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terrierist
lvl.4
United Kingdom
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fans7a5817ef Posted at 7-27 23:57
Hi there can you hepl me. I got problem when i livestream with Facebook on osmo mobile 2.it only standing at connecting. I removed application and reinstall. It is the same
Thanks for support

Facebook has stopped using RTMP in favour of RTMPS. DJI haven't/won't upgrade the Go App to allow RTMPS

ISN"T THIS RIGHT DJI????????
2019-7-28
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djiuser_CPxmwFxzaFJq
lvl.1

Australia
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This is f**king joke!  SO UNPROFESSIONAL! I feel like getting my money back!
1-2 18:19
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fans3c15db08
New

Canada
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did u get an answer to this question? I have same issue
4-22 14:55
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Boubakeur Zouini
New

Algeria
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yes its update for support Facebook and you-tube streaming
tray uninstall Facebook app first and connect your device a dji app an try enter for  Facebook live stream  and log you Facebook account  - enter your wifi  and begin for live streaming
5-3 01:57
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